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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Michael J.
3 out of 5
2/11/2020
Mike Mills' response to my concerns were spot on, my vehicle broke down over the weekend. The weekend service manager did not understand my immediate issues and concerns regarding transportation. Even though Mike was off. He did respond to a text message sent regarding my transportation problem. This is why I have repeatedly returned to Ken Grody Ford for my services for the past 25 years.
Ashley H.
4 out of 5
2/11/2020
Joe takes care of me still remembers that is great customer service. He said it would take less then an hour and it did. Loved that he was his word!!! Thank you Joe!!
Michael F.
5 out of 5
2/11/2020
As always, great job and communication. Joseph is awesome!
Mehdi S.
5 out of 5
2/11/2020
Thank you for a job well done Also thanks to Ryan my service advisor for the being caring and so helpful thought the service
Michael H.
5 out of 5
2/10/2020
Great job. Thanks for taking care of my car
Frank V.
5 out of 5
2/9/2020
Good Job
Sonya S.
1 out of 5
2/8/2020
I had to call to see what was going on after last correspondence at 11 — after 3 I reached out. Then informed my car didn’t meet fords buy back guidelines. It doesn’t shutter enough—- yet. 2nd car #4 bad transmission. Tired of messing with it.
Lawrence P.
5 out of 5
2/8/2020
Excellent customer experience
Daniel N.
2 out of 5
2/8/2020
My car is making strange noises after service
Patrick B.
5 out of 5
2/7/2020
Your service department is excellent, and for this reason I bought my new car from Ken Grody Ford. Thank you
Beatriz M.
5 out of 5
2/7/2020
Good job guys
Virginia H.
5 out of 5
2/7/2020
I feel very fortunate to have Mike as my service advisor ????
Annabelle M.
5 out of 5
2/7/2020
All went smoothly.
Dyan P.
4 out of 5
2/7/2020
Mike is very helpful and knowledgeable. I can’t say enough about his customer service, if I ever purchase a ford vehicle again I will definately come back to Ken Grody. I had my Ford Ranger for 15 long wonderful years and with employees like Mike I would definately come back!!!
Justin L.
4 out of 5
2/7/2020
Ryan Berkeley always gives me great service when I come to the dealership. I came on this last visit for a recall service which I was advised in the letter I got would take "less than half a day". I arranged for a ride to pick me up so I wouldn't miss work. My car was ready within an hour and I returned to pick it up before heading to work!
Kelly H.
5 out of 5
2/6/2020
Great customer service
Jonathan D.
5 out of 5
2/6/2020
The best service experience I had to date. Michael Mills is top if the line!
Irma A.
5 out of 5
2/6/2020
Thanks
Raymond D.
4 out of 5
2/5/2020
Job well done. The emails being send at check-in and with status are not very effective. Got an email that things were progressing well when I had picked up the car on my way home. Also second time I just check in at the desk and ask if my car is ready and it is ready. Just wondering why I was not alerted immediately when it was ready. We are all on tight schedules... Please take this as constructive feedback as the experience is better than I have ever had.
Sherman H.
5 out of 5
2/5/2020
Great service as usual!!!

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