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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Scott A.
4 out of 5
2/27/2020
Chad has been our guy for almost 20 years and we are never disappointed. He is always top notch!!!
Daniel K.
5 out of 5
2/27/2020
Chad was great. Above and beyond.
Tyra G.
5 out of 5
2/26/2020
Thank you for taking great care of my vehicle ????
Peggy E.
5 out of 5
2/26/2020
On time and nice car wash!
Gina M.
5 out of 5
2/25/2020
Joseph was very helpful and courteous. Kept me informed at all times. Clearly explained needs for car. I was very satisfied with my experience there. Thank you. Sincerely, Gina M
Christopher B.
5 out of 5
2/25/2020
Mike Mills consistently delivers quality service.
Ryan R.
5 out of 5
2/25/2020
Your service department and Chad Larson are very helpful and professional.
Jessica C.
2 out of 5
2/25/2020
I was never given a legitimate timeline. Every time I called it was always a “we’re still waiting on a part” but there wasn’t any certainty as to when that part was coming or even an estimation in when my vehicle would be ready to pickup. This normally wouldn’t frustrate me but they had my car for 2 months. i also never received any calls after i left messages. I physically had to go to the dealership to get the answers to the questions i had asked.
William B.
5 out of 5
2/25/2020
Joseph was very respectful of my time and with my vehicle.
Bryan U.
5 out of 5
2/23/2020
CHAD & the entire KGF Team always do a great job in attending to the expedient and detailed care and keeping of our fleet! Looking forward to more opportunities to not only buy but also have our vehicles serviced by the KGF Team!
Carlos F.
4 out of 5
2/22/2020
Chad was helpful, attentive and responsive to my concerns. I had taken my vehicle to Ford of Chula Vista twice, they’re the closest one to my house, and both times I felt as they were giving me excuses to not work on my car and said that nothing was wrong. With Chad at Ken Grody Ford of Carlsbad it was different , I only had to explain my issues and concerns once and he went to work on my vehicle making sure they were taken care off. I will keep bringing my vehicle to Ken Grody in Carlsbad for service, even though they are 50 miles away from home.
Jina G.
4 out of 5
2/22/2020
Thanks Joe! Couldn’t handle the whomping noise one more day. Thanks. Super fast VIP service.
Jim L.
4 out of 5
2/22/2020
Chad was excellent. Follows up and does what he says will be done. Would suggest improvement on the shuttle service however.
Elizabeth D.
4 out of 5
2/22/2020
Michael Mills did not help me today. He was not working today. The service advisor was number 997595. He did not introduce himself or identify himself on the paperwork except by a number. Very strange and not very customer service friendly. Otherwise, the service was fine.
Katherine Y.
5 out of 5
2/21/2020
Mike was very friendly and informative.
Michael N.
5 out of 5
2/21/2020
Chad was awesome in every aspect! He is the reason why I will continue to buy from Ken Grody Ford! Service is excellent and Chad kept me up to date on any concerns I had with my F250.
Stacy G.
4 out of 5
2/21/2020
It is crazy how busy it was when I brought my car in but Joe was super friendly and texted me updates about my car. They manage to get the car back to me when I needed it. Thanks.
Jonathan B.
5 out of 5
2/21/2020
We have a Ford Edge, Escape and Mustang. We have had all three of them recently serviced at Ken Grody with Chad Larson's assistance. 5 out of 5 stars, excellent customer service and care
Dennis B.
5 out of 5
2/21/2020
Very pleased with your service and your employees.
Mark S.
4 out of 5
2/21/2020
Chad Larson is the best!

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