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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Donald S.
1 out of 5
3/18/2020
I have left multiple messages for my sales rep (Daniel) and am still waiting on a reply.
Joseph Z.
2 out of 5
3/18/2020
You did not replace the cargo net hooks for the second time.
Moises C.
4 out of 5
3/18/2020
The service team was excellent by the maintenance of my vehicle. I went for oil change service that they took care of my vehicle right away I waited for an hour for my vehicle to be ready. Overall my satisfactory of a scale from 1-10 I will say 10. Ken Grody Ford of Carlsbad is the best in where I can always rely one specially with Joseph for the service of my vehicle needs.
Natasha S.
4 out of 5
3/18/2020
#1 fan of Ken Grody Ford!!!!
Daniel E.
4 out of 5
3/18/2020
Mike Mills is the best!!
Jennifer K.
1 out of 5
3/18/2020
You kept my truck all day cuz of a “leak” one of your service providers saw, and there was nothing wrong just some pooling of water???? And I had to beg to get my car back by 3. And I kept getting auto text from you for days after???? This is my 5 car from your dealership. Boy you have gone down hill since the beginning. I will not be buying another car from your dealership and the aluminum trucks **** **** I wish I never bought it
Lewis B.
4 out of 5
3/18/2020
Everyone I have had to deal with since purchasing my car has made it a great and easy experience for me.
Gray G.
5 out of 5
3/17/2020
Michael Mills and Stephen were amazing and super helpful throughout the experience. They embody customer service and made me feel valued and appreciated. Wonderful people in the service department.
Gregory L.
4 out of 5
3/17/2020
Excellent, as usual. Couldn't get my trailer blind spot (BLIS) working and you went above and beyond to trouble shoot the problem. Your service guys are very professional and thorough. Thanks for everything!
Ross H.
5 out of 5
3/17/2020
Awesome team. Mike and Matt are awesome and I can always trust my truck with them.
Barry G.
5 out of 5
3/17/2020
Thank you Stephen Lineras. The communication was excellent.
Leah L.
5 out of 5
3/16/2020
Everyone who assisted me was efficient & friendly! All my car service issues were competed well.
Keith N.
5 out of 5
3/15/2020
Was cool, quick, easy. Done earlier than anticipated with no appointment.
Rob R.
5 out of 5
3/14/2020
I was visiting CA from out of state. I was very pleased with your curious and thorough service personnel. Thank you!
Marie K.
5 out of 5
3/14/2020
Very professional and courteous service.
Margaret Y.
5 out of 5
3/14/2020
Quick and easy
Stephen P.
2 out of 5
3/13/2020
Arrived last friday for 820 appt. $1360+- estimated for parts, labor. Car was not available till late tuesday. I couldn't pick it up till next day. Final bill supposedly reflected a 10% discount from the estimate, not the real cost for parts, labor.... I must admit that the car runs significantly better. I am delighted with the results, but the time frame And supposed discount puzzle me. I purchased the car in 2010 and have been generally happy with Chad since then. Unfortunately for me this was a less than successful experience.
Jose C.
5 out of 5
3/13/2020
Me gusto mucho la cortesía de la persona que me atendió muy atento, el tiempo de entrega fue muy aceptable muchas gracias
Eric A.
4 out of 5
3/13/2020
I’ve worked in the Auto Industry for awhile now, even though this is a higher volume store than where I’m currently at, the process was streamlined. Without an appointment & being able to drive home the same day was amazing.
Deanna O.
5 out of 5
3/13/2020
Chad follows through with his customer service.

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