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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Joshua N.
4 out of 5
3/12/2020
Great service. Very fast and very friendly people. Glad I took my car here for my new tires. They weren’t even in stock at Ken Grody but they were able to get some transferred to them so I could get the ones I requested. 10/10 recommend.
Jerry H.
5 out of 5
3/12/2020
Good job!
Ryan R.
5 out of 5
3/12/2020
Three words: Fast, Easy, Friendly!
Ronald J.
4 out of 5
3/11/2020
I only had an oil change it isn't rocket science but all was good
Ricardo G.
5 out of 5
3/11/2020
Mike was great!
Cheri L.
4 out of 5
3/11/2020
Mike is wonderful He’s Dennis the 2nd
Fred W.
4 out of 5
3/11/2020
I am disappointed that Ken Goordy Ford doesn't believe in meeting the customer with there service advisors anymore. I used to see Ryan everytime I came in for service. This time I didn't meet anyone who introduced themself as my service advisor.
Anthony T.
5 out of 5
3/10/2020
Mike Mills was great! I'm absolutely satisfied with the work performed and exceptional service given.
Laura R.
5 out of 5
3/10/2020
Everyone was very friendly. Car was finished in a timely manner
Anthony S.
5 out of 5
3/10/2020
Joe Britton is a very good service advisor. I have used him for years and I trust him. He is why i bring my vehicles back to Ken Grody Ford.
Cynthia B.
5 out of 5
3/10/2020
Just want to say thank you so very much for the excellent service I received. From the very start to the very end. I will diffently be back because its this kind of service I appreciate!
Cary B.
1 out of 5
3/10/2020
I paid $200 for a second electronic key only to find that none of the buttons work. I was told that I needed to pay another $180 for a diagnosis. I refused to pay more for a key I really did not need. The key I have works fine. I was also told that I can't return the useless key for a refund. So I paid $200 for nothing. I will not come back there for service with any of my cars.
Paul A.
5 out of 5
3/9/2020
Mike was very professional and made the car service as painless as possible. Treats his customers very well! Thanks Mike!
Jeff C.
3 out of 5
3/9/2020
I did not receive a sticker print out of my next service.
Natasha S.
2 out of 5
3/8/2020
The paper floor Mat, plastic seat cover, and call number were left in car. What is included in the 7500 mile scheduled maintenance service/oil change? Were all my fluids checked and topped off? If so, Why was the windshield water reservoir was empty? Do i need to be concerned with other levels? Thanks.
Shelley B.
4 out of 5
3/7/2020
Chad was very helpful. Waiting room, although clean and welcoming when the music starts with throbbing beat and so loud it is unpleasant.
Tony K.
5 out of 5
3/7/2020
Joseph was great in communicating and very friendly. The car was repaired quickly and they even washed it. Thanks!
Patricia V.
5 out of 5
3/6/2020
Always very helpful!
Lowell G.
5 out of 5
3/6/2020
Hi ha Great job guys thanks lowell
Carmen M.
5 out of 5
3/6/2020
Thank you for providing excellent service ! God bless you Carmen M

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