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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Taylor M.
5 out of 5
3/21/2020
Kept me informed about the progress of the job and was accurate about when the truck would be ready.
John O.
5 out of 5
3/21/2020
Great fast and friendly service
Tynn B.
4 out of 5
3/21/2020
From Capistrano ford and your policies and Joe turned me south! Thank you for your integrity and service. Bad experience with car rental- unsafe car given me for the day! Sad and mad! Refund from Greenleaf?
Matthieu M.
5 out of 5
3/21/2020
It was my second time visiting this Ford dealer and Joseph served me again! Like the first time, All the team have been perfect. I highly recommend this place for your Ford!
Joyce M.
5 out of 5
3/21/2020
Thank Mike for the quick service.
Michelle M.
5 out of 5
3/21/2020
As always Chad delivers superb customer service.
David Z.
2 out of 5
3/21/2020
Replacing the cracked start button was among my initial requests it was also in the paperwork that came from the Ford dealership in Escondido I wanted to take the truck to Ken Grody since I purchased is that Ken Grody but I live next to Gosch Ford the customer service was superb Ken Grody. The start button was simply overlooked I look forward to bringing the truck back in once the start button is in your possession thank you for the great service
Gina M.
5 out of 5
3/20/2020
Joe was very helpful all along the way. This was second car I have had in for service with Joe this month!! He makes me very comfortable with what needs to be done and is very caring and friendly. I am very confident in Joe and the service personnel. Thank you. Gina M
Robert B.
5 out of 5
3/20/2020
Great job
Jacob S.
1 out of 5
3/20/2020
I have an email.saying eork.was done and my truck is ready....but my truck wasnt in your possession recently.
Cristian I.
5 out of 5
3/20/2020
Mike mills was very helpful, great service, and considerate wait times.
Victor M.
1 out of 5
3/20/2020
You couldn’t find reason for poor milage. No any way close to advertise milage economy
Ross G.
5 out of 5
3/20/2020
Great crew!
**** M.
5 out of 5
3/20/2020
Great service
Tami G.
5 out of 5
3/20/2020
Thank you so much mike Mills always take very good care of me
Donna Lynn.
5 out of 5
3/20/2020
Mike Mills & his team of professionals at Ken Grody Ford have treated me fairly and with the utmost respect over the years. It is very important to me to have trust and confidence in knowing when the work is complete is a job well done! So big thank you for taking care of my cars and me!
Emily B.
5 out of 5
3/19/2020
Joe is amazing and is extremely helpful each time I have had to bring my vehicle in. Thank you Joe for all you do!
John D.
5 out of 5
3/19/2020
Joe, the service advisor was a pleasure to work with. He carefully explained the terms of our extended warranty and the car was quickly and professionally fixed.
William M.
5 out of 5
3/19/2020
Mike did a great job! Highly recommend!
Deborah S.
5 out of 5
3/19/2020
Chad was very nice and very accommodating and got me out of there in a very timely fashion

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