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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Monika B.
4 out of 5
3/27/2020
Hello We bought car on March 14th and had it in service to install accessories. We very happy with Daniel H ( sales) and Steve who was servicing our car. Steven went beyond expectation to making sure we got proper part. Thanks Daniel and Steven in service dept.
Jeremy R.
5 out of 5
3/27/2020
Thank you for fixing the factory recall in a timely manner!
James R.
5 out of 5
3/27/2020
Awesome!
Kenneth S.
4 out of 5
3/27/2020
Michael is fantastic.
Matthew C.
2 out of 5
3/27/2020
Be more careful when driving the vehicles back to customers but over all service was great
Chelsea G.
5 out of 5
3/26/2020
Was very understanding about the situation and did what was necessary for the car and to make me satisfied as a new customer.
Susan V.
5 out of 5
3/26/2020
Joe has always provided excellent customer service. Thanks
Edwin R.
4 out of 5
3/26/2020
Mike Mills was great in helping to resolve my issue, a defective window. Your supplier apparently had a major quality control issue. Mike kept me informed thru the whole process. It just should not have taken 4 trips to get back to even. Other than that I like my new truck
Bryan P.
4 out of 5
3/26/2020
Michael does a great job to establish a personal relationship with the client(me). Working as a contractor, servicing my own clients, it’s nice to be on the other side. Michael and his new helper seem to take my priorities in mind while scheduling and executing service
Jeff T.
5 out of 5
3/26/2020
Good communication. Handled the job quickly. All good.
Wendell S.
5 out of 5
3/25/2020
Thanks Mike. You're kind speedy and thorough.
Candi Sue.
4 out of 5
3/25/2020
Micheal mills and Steven were awwsome. Made me feel like they were there just for me!!
Michelle L.
5 out of 5
3/25/2020
Mike was completely involved and transparent throughout the entire process. He personally made sure that I was taken care of and provided several updates on the status of my vehicle. I appreciate his professionalism and his customer service.
Marvin L.
5 out of 5
3/25/2020
Thank you for service my car with no appointment very fast and professional
Jeffery A.
5 out of 5
3/25/2020
Great staff, friendly and easy to work with
Gregory N.
5 out of 5
3/25/2020
Thank you Chad for your follow up. Best wishes to everyone at Ken Grody Ford.
Kenneth S.
5 out of 5
3/24/2020
Michael always takes really good care of us!
Ulrike B.
5 out of 5
3/24/2020
Mike was excellent, helped me without appointment and explained what’s necessary. Awesome service as always!
Robert D.
4 out of 5
3/24/2020
Although I am not happy with my 2014 Ford C-Max vehicle, (the console has not worked properly for many years even though the APIM was replaced), the service at Ken Grody Ford was top notch. Everyone was very helpful and the waiting area is very nice, along with a beautiful restroom. My biggest problem is with Ford itself having an inferior product and not taking responsibility when I called corporate.
Floricely N.
5 out of 5
3/23/2020
Everyone was very nice and work was done in a timely manner

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