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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Randall P.
3 out of 5
6/11/2020
You do need to implement touch less payment options in your cashiers office
Selby R.
5 out of 5
6/11/2020
Ken Gordy Ford always takes care of me and my truck every time I bring it in. Couldn’t be more satisfied
Mark B.
2 out of 5
6/10/2020
Not impressed with Chad as service manager. Continuing issue with window trim corrosion/rust tracked ever six months has been an unresolved problem. Had to push Chad to take it serious. Joe, former manager, understood. Servicing my lease vehicle has been least satisfying aspect of leasing from Ken Grody Ford. And I am about to have to decide if I’m going to lease again . . . Mark B
Meryl L.
5 out of 5
6/10/2020
Thank you.
Marin A.
5 out of 5
6/10/2020
Happy
Carol G.
1 out of 5
6/10/2020
You had my car for seven weeks in the spring and I just got it back and drove it once and the engine light went on so you had it again for almost a week. When it was finally ready my son called and Chad said he lost my phone number despite the fact I called every day, I’m sure I’m in your computer and all he had to do was look in the glove compartment. Not happy with him at all or the service department for that matter. This is a new car and things should not be happening as they are
Lester S.
5 out of 5
6/9/2020
service was quick and efficient. all staff were very courteous and helpful, I appreciate the attention to detail they give.
Morgan B.
5 out of 5
6/9/2020
Mike was amazing! He was very responsive and got back to me right away where I could get an appointment, come in, and get my car fixed. They have a great team there. Yadi was also wonderful to speak to this morning. Very pleased, glad my car is back up and running again. -Morgan
Joan N.
5 out of 5
6/9/2020
I am very please. With the work they did on my Ford Fiesta
Christopher F.
5 out of 5
6/9/2020
Great service as always. Mike is awesone to deal with!
Thomas L.
2 out of 5
6/9/2020
Dropped car off at 8 am. It took all day to do a brake job, and I had to call at 2 pm and find out what was up with my car. Called me 28 minutes before closing to pick up my car and made a big stink about a late pick up. Had to pay over the phone and wasn’t even told the total, had to ask. When i went to pick up the car from reception, i went to the main desk and was about to ask if that was reception but was cut in front of by an employee and started talking to the guy at the desk. Way to acknowledge a customer. A bald guy who i found out was a manger asked what i needed. uh my car dude I’m here for a late pick up! Last name? That’s all he said not oh great right over there or welcome back to ken Grody ford, or sorry my guy cut you off there! Couldn’t have been ruder. Reception told me he was a manger, must sell a ton of fords to get where he is cause he is t a people person. Not the Ken Grody experience I am used to. Joe Britton is a great service man, if he was in charge this would’ve never happened. I don’t think it was Michaels fault but everyone that day was terrible.
Georgette J.
4 out of 5
6/9/2020
Excellent service! Fast and efficient. Technician replaced wipers as well which was a nice surprise.
Sheryle R.
5 out of 5
6/9/2020
Excellent service as usual. Missed the wi-fi this trip. Happy to have recall item done.
Maggie I.
4 out of 5
6/9/2020
Mike was an amazing help, he knew what he has talking about, gave me the honest truth about my vehicle and I am looking forward to going back for more trustworthy service. Highly recommend!
Gerard D.
5 out of 5
6/8/2020
Thank you so much for the quality service and outstanding customer service.
Randy O.
5 out of 5
6/7/2020
Mike is great. Give that man a raise
Richard R.
5 out of 5
6/7/2020
All the service personnel have been Great.
Dennis Q.
4 out of 5
6/6/2020
Glad to be back with Ken Grody Ford
Dane D.
5 out of 5
6/6/2020
great advisor
Richard R.
5 out of 5
6/6/2020
Thank you all for your impeccable service! Chad was great by keeping me informed with the diagnosis of my vehicle, and was definitely on top of things. Keep up the great service!

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