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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Julian S.
5 out of 5
6/6/2020
Mike is absolutely first class all the way. Great man!!
Rosie A.
5 out of 5
6/6/2020
Very good jod
Susan L.
4 out of 5
6/6/2020
It was my fault not getting recalls done years earlier. Very satisfied you took the time to complete. I will be back. Thank you
Tracy O.
4 out of 5
6/6/2020
Chad is the best so is Grody Carlsbad!
Kelsie E.
2 out of 5
6/5/2020
Nothing is fixed!
Cheryl H.
5 out of 5
6/5/2020
They updated my SYNCH system and it now pairs with my phone. I thank you very much!
Ian B.
5 out of 5
6/5/2020
Mike was fantastic; super cool. So was everyone else. Love my Ford.
Laurie P.
5 out of 5
6/5/2020
Mike was very professional and helpful..
Victor A.
5 out of 5
6/4/2020
We been working with Chad For all our vehicles for a long time and we are very happy and satisfied with him. Meets our requirements on getting the job done. Thank you for the job well done. Victor
Edward B.
3 out of 5
6/4/2020
Too bad the 1-1/2 hour estimate turned into 2-3/4 hrs. as I was waiting for it....
Steve S.
4 out of 5
6/4/2020
Easy to get in and everyone keeping proper social distancing. Thanks
Russell A.
5 out of 5
6/4/2020
Great service! Thanks Mike!!
Merwan R.
5 out of 5
6/3/2020
KGF Service is always the best. Chad is a fantastic service manager to work with.
Paul H.
2 out of 5
6/3/2020
A wash and vacuum for a maintenance program customer would have been nice.
Laura C.
4 out of 5
6/3/2020
Mike and the whole team are awesome! I drive past several Ford dealerships to come to this one!
William D.
4 out of 5
6/3/2020
Greatservice
Paul J.
4 out of 5
6/3/2020
Mike Mills is why I bring my Ford to Ken Grody for service.
Trent B.
5 out of 5
6/2/2020
Thank you for taking care of my vehicle and was very happy with everything. Happy about the cost too.
Susan R.
4 out of 5
6/2/2020
I am very disappointed with how much time this 2020 Explorer has been in for service issues. It's been there for over 7 weeks and many time prior with electrical issues. I will say, Mike has been awesome in handling all the recent issues. Just now waiting for Ford to buy back this lemon so I can start over... Mike is one of the reasons we will continue to come back to Ford. The other is my salesman Saleem. They always take the best care of us with all our Fords.
Dewayne Lloyd.
4 out of 5
6/2/2020
Appreciate the service and the follow through.

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