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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Wade A.
5 out of 5
6/18/2020
Chad was outstanding.
Walt B.
2 out of 5
6/18/2020
I am extremely disappointed that no one bothered to make any further contact with me to inform me that my vehicle would not be done the day I dropped it off for my scheduled 8:30 am appointment on 6/16/20. I was told the recall fix, oil change, and possible door adjust would be done in a relatively short amount of time. This was the message I received at 11:03 am that day: “ Update: Don't worry Walt, we haven't forgotten about you. I'll make sure to keep you informed about your vehicle. Thanks! Michael Mills.” After no further contact that day I called the dealership shortly after 5pm and was told the Service Department was closed and everyone had gone home. The Grody Ford website lists the Service Department hours as M - F 7am to 6pm. I’m satisfied with the service that was performed on my vehicle, but communication from the Service Dept this day was completely lacking. Walt B
Adam B.
5 out of 5
6/18/2020
Heys always top notch and professional
Alejandro A.
5 out of 5
6/18/2020
Muy buen servicio gracias
Kenneth T.
5 out of 5
6/17/2020
Excellent service
Jeffery A.
5 out of 5
6/17/2020
The Staff at Ken Grody Ford is amazing
Darlene T.
4 out of 5
6/17/2020
Chad Larson is Avery professional & excellent representative of Ken Grody Ford!
Cheri L.
5 out of 5
6/16/2020
Me and my car are always well taken care of!! Thank you Mike!!????
Ann B.
5 out of 5
6/16/2020
Everyone there went above and beyond what I expected on their level of service
Edward M.
5 out of 5
6/16/2020
Thanks
Bridget A.
2 out of 5
6/14/2020
When I received my vehicle, the front passenger bumper was scratched, the tire was scratched. I did point it out to a service representative and they were very professional and told me they would review the security cameras if it was damaged there. Other than that, my service was very pleasant!
Eilzabeth O.
5 out of 5
6/14/2020
Thank you Micheal Mills for providing excellent customer service. We'll be back for sure.
Eilzabeth O.
5 out of 5
6/14/2020
Thank you Joseph for providing exceptional customer service! I'll be back.
William K.
3 out of 5
6/14/2020
Took the time to diagnose and fix the problem
Mike C.
4 out of 5
6/13/2020
I had a dentist appointment and had to change my service so Michael told me to text him when later and he was able to get my vehicle done the same day. He was great
Brian S.
5 out of 5
6/13/2020
Mike is always on top of it. He’s a pleasure to work with.
Richard K.
1 out of 5
6/13/2020
At 3:50pm I got a call saying my car would be ready in 10 minutes. I was in the waiting room at the time. My car was not brought out and nobody came looking for me. I waited until 5:00 then went looking for it. The service drive was closed and nobody was around. I had to have a salesman go get it. Somebody dropped the ball.
Jose C.
2 out of 5
6/13/2020
I ask just oil and filter change when I get the bill was 62$ something I said wow the raise the price to much and I left when I get home and check the paper work I notice the do tire rotation with out ask me if I want that service which I don’t wanted that’s is not fair
Bryan G.
5 out of 5
6/13/2020
Quick and great communication! Thank you!
Jose Luis.
5 out of 5
6/13/2020
Chad is a great advisor. He always takes good care of my trucks needs.

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