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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Nadine A.
5 out of 5
6/25/2020
I had my 2007 Expedition LE, service and repair sunroof. Chad Larson made my appointment and gave me a quick follow-up on the repair needed. It was completed and was very pleased with Mr.Larson made me informed. I also had my 2017 F150 Raptor service, once again Mr. Larson handled my schedule for my Raptor repair and service. I truly appreciate Mr Larson made it very easy for my visit to Ken Gordy Ford. So glad that everyone in the service department made me feel very comfortable. Thank you Mr.Larson for your help and assistance and making feel safe and comfortable
Philip C.
5 out of 5
6/25/2020
Took care of all my needs in a timely fashion
David B.
3 out of 5
6/25/2020
Chad took care of door lock problem that has been ongoing for years.
Arthur M.
5 out of 5
6/24/2020
Always great courteous perfect service. From Mike and the whole team in the service department. Thank you!
Robert M.
1 out of 5
6/24/2020
The Body Shop sub vendor doesn't have attention to detail. Also had to wait an hour and a half for a rental I guess Greenleaf ran out of cars and we had to go to Enterprise. Chad was fine. The overall experience wasn't good. However I understand
Vincent C.
5 out of 5
6/24/2020
I always have a great experience. The service is always quick and easy!
Yesenia G.
5 out of 5
6/24/2020
Oil change appointment was quickly available and service overall was good.
Ian C.
2 out of 5
6/24/2020
Not a big deal, service forgot to reset my oil life on my truck when taken in for service. It’s something small, but does let the customer feel uneasy, and think things like did they actually service my vehicle ? I trust you did, but just some feedback, even when it’s busy (seemed like you were) take time for the small details to leave the customer feel confident a good job was done.
Genevieve C.
5 out of 5
6/24/2020
Drop off was easy. Car was ready sooner than anticipated. Thank you for the great service.
Mary B.
5 out of 5
6/23/2020
Special thanks to Stephen! He really went above and beyond!
Anthony C.
5 out of 5
6/23/2020
Great customer service. Professional and friendly service advisor. Thanks Chad
Gerard F.
3 out of 5
6/23/2020
I don’t do surveys! I don’t want you to send me any more surveys! I will just delete them! PLEASE!! DON’T SEND ME ANY MORE SURVEYS!!!
Jeffrey C.
5 out of 5
6/20/2020
Mike is a very knowledgeable and helpful service manager!
Paul C.
4 out of 5
6/20/2020
Chad is awesome!
Lisa Marilee.
5 out of 5
6/20/2020
Chad has always worked hard for me. He is a wonderful asset to your company.
Katherine Y.
5 out of 5
6/19/2020
All employees very nice and helpful.
Eric S.
5 out of 5
6/19/2020
Chad is knowledgeable and professional. I'll be back!
Denise F.
5 out of 5
6/19/2020
Excellent service!
Zacchaeus M.
5 out of 5
6/19/2020
Excellent service!
Sherman H.
5 out of 5
6/18/2020
As always GREAT SERVICE! Great Experience!

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