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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Patricia W.
5 out of 5
7/1/2020
I like that Mike took extra time to explain exactly what he had done. And made sure I knew how to work it. He’s great.
Domingo A.
4 out of 5
7/1/2020
It was an easy process. From setting up an appointment for my truck to picking it up when it was ready. I also was pleased that K. G. Ford took the appropriate steps to reassure that safety was a priority. During this pandemic we can’t take any chances. Their facilities were clean and that goes a long way. My service tech Chad Larson is the best. He kept great communication and also explained what was being done to my truck. Excellent customer service.
Gary S.
4 out of 5
7/1/2020
Everything was fantastic. We returned to work with Manny, as he left such a great impression last year. Although we didn't buy from him then, a year later I recalled his name. I didn't need a business card to remember him. That says enough about his character and professionalism. I know this time around it was a little different with the covid-19 and his sales manager Ron. Ron was also absolutely terrific. I work in sales and have been a sales manager myself. He is definitely someone I'd want on my team. Down to Earth and relatable. I highly recommend either Manny or Ron.
Juana O.
4 out of 5
7/1/2020
Friendly, communicative,
Malcolm D.
5 out of 5
7/1/2020
Did a great job. Very happy with service.
Richard H.
2 out of 5
7/1/2020
Backup camera worked for one day after service, now it is broken again.
Mike M.
5 out of 5
7/1/2020
Excellent
Cinthya F.
2 out of 5
7/1/2020
Service is very good and patient.. but My brand new 2020 Ford Explorer Has been in the shop more than my 10 year old car. I will be taking it in once again because another thing on my car is failing. This will be the last time I ever purchase a ford
Daniel B.
1 out of 5
6/30/2020
The transmission continues to shift hard. This has been a proble since I purchased the car.
Regina K.
2 out of 5
6/30/2020
It was the worse experience ever!!!
Eric F.
4 out of 5
6/30/2020
I greatly appreciated the efforts by your maintenance staff to complete the work on my vehicle and get me back on the road quickly. Sincerely Eric F
Mark P.
5 out of 5
6/30/2020
Quick service and approachable staff!
Mitchell D.
5 out of 5
6/30/2020
Michael Mills has been great throughout...excellent communication and explanation of repairs.
John R.
5 out of 5
6/28/2020
Had great service and completely satisfied. Chad did a wonderful job.
John W.
5 out of 5
6/28/2020
Mike always ensures quick and excellent service.
Conrad K.
5 out of 5
6/28/2020
Very nice job as always
Tracy K.
5 out of 5
6/28/2020
We had a very good experience with Kevin and the rest of the Ken Grody Ford team. Will turn to them for our next Ford needs.
Joan B.
5 out of 5
6/27/2020
As always Chad was great as was the service.
Kayla P.
5 out of 5
6/26/2020
Easy service like always
Windy J.
5 out of 5
6/25/2020
Mike was extremely professional and courteous. He kept me abreast on the status of my car. Very happy with the service. Thank you

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