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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Thomas F.
5 out of 5
8/2/2020
Mike is always helpful and friendly. Answers any and all questions. Professional.
David G.
4 out of 5
8/2/2020
Chad Lawson is the best service manager he takes great care of me and my Ford F-250 everyone near treat you like family at Ken grody Ford I recommend all my friends to go down there for service on their car their Ford and try to buy a car down there I am very satisfied with everything at Ken grody Ford
Niel N.
2 out of 5
8/1/2020
I have asked three times when I brought in for service to have the electric lithium battery battery checked for capacity in kilowatt hours so that I know if it is degraded in the three years I have owned it before I buy it out in the lease, and they have not seemed to either know how to do it or not have time to do it.
Carrie H.
5 out of 5
8/1/2020
Chad is always helpful and we get great service. Thanks, Carrie
Kathy Q.
4 out of 5
7/31/2020
Chad Larson is the absolute best! He went out of his way to make sure I felt safe While I was waiting for my vehicle. He did that because I am older and he knew that I was concerned
Karen K.
5 out of 5
7/30/2020
It is nice to have quality customer service. Steven and Mike are a great team. They always kept me updated and were available for phone calls. We did text messages too. Blessings, Karen
Cheri W.
1 out of 5
7/30/2020
I was told my vehicle would be ready in an hour and a half. I left my phone number so I could be called. After an hour and a half there was no phone call. I waited a little bit longer in the service area and finally had to go to the service desk myself and ask about my car. It has been finished for sometime but I was never notified. This was an inconvenience to my schedule but I did appreciate the sanitizing of my car before I got back in it.
Paul P.
5 out of 5
7/30/2020
Chad is always doing what he says he will do.very professional and a pleasure to work with .....
John S.
4 out of 5
7/29/2020
Micheal, my service manager, was very informative. Unfortunately my p/u truck bed cover didn’t come in on time to install it but the 20,000 mile service was done along with installing the US flags mid-door. I truly appreciate Michael’s help. I am still having an intermittent issue when starting my truck. It doesn’t happen all the time but the entire truck jumps when started. I will bring that to his attention whenever I return for the bed cover.
Stephen Robion.
3 out of 5
7/29/2020
I have asked several of your service people how to control my rear camera view, between the bumper camera and the bed camera but nobody seems to know. There's nothing on the internet. Can somebody please help me figure out how to control that darn camera? Thank you! It is so frustrating, this will probably be the last Ford I own.
Michael D.
5 out of 5
7/29/2020
Incredible service. Very thorough...
Darin P.
5 out of 5
7/29/2020
Good service as always!
Kelly B.
5 out of 5
7/28/2020
Great service
Rogelio S.
5 out of 5
7/28/2020
Always great service and always great work. Chad Larson is a great guy to deal with.
Howard R.
4 out of 5
7/28/2020
Mr Mills was awesome. I was ready for a hassle. I showed Mr Mills the paint damage, a picture of the paint damage was taken. The next day, they received clearance to repair the damage. I was COMPLETELY SATISFIED with the way I was treated.
Kimbely C.
1 out of 5
7/28/2020
I was disappointed. I brought my vehicle in a week prior to have the problem inspected and have the parts ordered. Only to find out at the end of day of the day,the parts were never ordered and my vehicle would have to remain there overnight. I did receive a customer satisfaction phone call later in the week. She stated that the part should have been ordered when I brought my vehicle in for inspection. Mike said that ordering parts prior to service is not your protocol in case there is an underlying issue. I have no idea what to believe. The customer service call was well timed, it prevented me from writing a bad review on Google.
Rosi O.
4 out of 5
7/27/2020
MIKE IS THE BEST.....NEEDS TO B5 PROMOTED ????????????
Wade A.
4 out of 5
7/25/2020
On time and complete
Rex L.
5 out of 5
7/25/2020
Thank you
Peter G.
4 out of 5
7/25/2020
The service provided was great and I will be purchasing another truck in April 2021

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