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Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Candace C.
4 out of 5
9/3/2020
i LOVE everyone at ken grody!! hector, mike & ruben!! they all keep my super truck running at it’s best... and i appreciate that SO much!! ????
Christine D.
5 out of 5
9/3/2020
I’ve owned five Fords. All but one purchased at Ken Grody. Your service team truly makes my life easier and treats me so well. They are top notch in every way.
Sam C.
2 out of 5
9/2/2020
It took over 6 weeks to get an AC compressor from ford. With no information from Ford , Micheal was unable to tell me an ETA for completion
Michael L.
5 out of 5
9/2/2020
Chad did a awesome job
Jonathan D.
4 out of 5
9/2/2020
Top of the line service all the way around .
Bayle C.
5 out of 5
9/1/2020
Please call me Johan. I work for Bayley Construction. Happy with your service. Thank you, Johan.
Pedro I.
5 out of 5
9/1/2020
Awesome service!
King R.
4 out of 5
9/1/2020
Chad was great and treated me like we were old friends. I felt as though I was getting special treatment. This service was expensive for me but the service made the price not so bad. Great job from the whole team. The security guy assured me my truck would be safe even though I couldn’t lock it overnight. The lady who I paid the bill to was friendly. A salesman showed me the new stock and gave me a quick quote even though he knew I couldn’t buy right now due to my lease. Thanks again.
Juan O.
5 out of 5
9/1/2020
Amazing service from everyone that team. I will always highly recommend Ken Grody in Carlsbad to everyone I know!
Hong H.
4 out of 5
9/1/2020
Chad has been consistently responsive in rendering services when needed. He is both amiable and affable in dealing with me from the very beginning and the reason I keep coming back. I know I can rely on him to give me the honest assessment and in a timely fashion.
Mathias S.
4 out of 5
9/1/2020
Chad is the man!
Mohamed F.
5 out of 5
8/29/2020
Mike is always great in customer service so is the mechanic Sammy...
Michelle M.
5 out of 5
8/29/2020
As always excellent service.
Tracy S.
5 out of 5
8/29/2020
Mike has always given great customer service which is the main reason why I choose Ken Grody Ford for my services. Thank you again!
Tom And.
5 out of 5
8/29/2020
Mike Mills is the best! Thank you!
Christopher M.
4 out of 5
8/29/2020
Mike is the best. Period.
Michael K.
5 out of 5
8/29/2020
Excellent service
Matthew W.
3 out of 5
8/29/2020
We were told it would only take an hour and a half and it took over three hours.
Tim D.
4 out of 5
8/29/2020
Chad was great listening to my concerns about my issue with my truck. I left there that day felt like here’s a car guy and understands.
Roger David.
4 out of 5
8/29/2020
Been coming there for years. Never had any issues.

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