About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Miguel G.
5 out of 5
9/16/2020
I was in and out in record time. Thank you I was really happy I could enjoy my weekend.
James H.
5 out of 5
9/16/2020
Micheal is truly customer first! He goes above and beyond to ensure all needs are met. Very impressed with all he does to ensure a courteous experience! Jimmy Hones
Ellis W.
4 out of 5
9/15/2020
I have been working with Mr.Mills for quite some time now and each and every time I deal with him he is consistently courteous, professional and very knowledgeable about the product he services. In short he’s simple the best and I appreciate him.
Robert D.
1 out of 5
9/15/2020
My truck was towed to your shop on friday 04sep2020 at 430pm and the problem was not reported to me until friday 11sep2020 1:59 pm. Also it was reported to me by michael that it will take a month to get the repair part. I am not happy, as i have to drive a truck that may stall out at anytime. In addition, it cost me $244.98 for a rental car will ford reimburse me for that?
Jessica M.
4 out of 5
9/15/2020
Fantastic experience Brock was awesome and Mike in service is the reason I’ll be bringing my new truck to Ken Grody Ford. Great overall experience
Andre S.
5 out of 5
9/12/2020
Always outstanding. Thank you.
Patricia C.
5 out of 5
9/12/2020
Hola ayer fui ken Grody Ford para reparar la puerta de mi Ford. Escape 2020 fui me atendió muy bien el joven Steven desde que los elegí a ustedes siempre el me ha atendido muy bien yo le daría un 100 % por su buen trabajo y muy amable espero seguir con ustedes muchas gracias
Vince C.
5 out of 5
9/12/2020
Fast and easy check in, received progress update and estimate, so far truck running great. Thank you!
Sarah G.
2 out of 5
9/11/2020
Representative should of communicated with me that the service on my car was completed they took down the wrong phone number but didn’t do a follow on ph number on file with vehicle I didn’t get my car till 6:30pm your service dept was closed Thanks to your salesperson Angel Martínez he was able to help Your company is luck to have him he always goes above and beyond to give excellent customer service Thank you Angel Martínez
Julian S.
5 out of 5
9/11/2020
Mike is absolutely first class. Doesn’t get better than him.
Judith M.
5 out of 5
9/11/2020
Great service thankyou!!
Tim T.
5 out of 5
9/11/2020
Chad is a true professional. Wouldn’t consider taking my truck anywhere else.
Travis W.
4 out of 5
9/10/2020
Mike is a true professional. Brings positive credit to Ken Grody Ford.
Steven B.
5 out of 5
9/5/2020
Well pleased with the work that was done.
Leslie G.
5 out of 5
9/5/2020
I appreciate being able to have Chad for customer service continuity. We are repeat ford customers and faithful FORD owners. We want to have the Chad for our service experiences, we feel he is knowledgeable, trustworthy, understanding and communicates well. No one likes to deal with car trouble but he makes it less burdensome. Five star! A+
Gus G.
5 out of 5
9/5/2020
Chad Larson was outstanding like always Outstanding service
Ryan P.
4 out of 5
9/5/2020
Be better than North County Ford and I will continue to come back.
Carol M.
5 out of 5
9/4/2020
Mike is always very attentive, kind and personable. I appreciate his professionalism and care.
James H.
5 out of 5
9/4/2020
He was very good
Patricia V.
5 out of 5
9/4/2020
I really liked how well taken care of my car was, and how pre cautious everything was during this Pandemic! I love Ford!!!

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.