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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
George P.
4 out of 5
1/16/2021
Mike made appropriate vehicle service recommendations and followed through seeing it was completed as planned. No attempt to up sale additional or unnecessary services. Mike is an honorable service rep!
David G.
4 out of 5
1/16/2021
Chad Larson is the best sales manager he takes great care of my Ford F-250 truck if there's a problem he has a great staff of mechanics there and they do a great job if your truck needs to be service or car go see Chad Larson he's the best service manager if you want to buy a new car truck go see kurthe's the sales manager and he will give you the best deal on the vehicle I bought my last six trucks at Ken grody Ford and they treat you like family kurt gives you the best deal when you buy your vehicle and Chad is the best service manager that takes care of your vehicle they are the best Ford dealership their number one in the USA because they treat you like family
John L.
4 out of 5
1/16/2021
The staff at Ken Grody did an excellent job installing my leather. I was impressed that they offered to get me a rental truck. I will definitely be doing business with them in the future.
Miguel G.
4 out of 5
1/15/2021
Was in and out in 1 hour
Micheal R.
5 out of 5
1/15/2021
Well done.
John H.
5 out of 5
1/15/2021
Mike is great.
Paula B.
5 out of 5
1/15/2021
Good service —& good communication by Chad
Jennifer P.
5 out of 5
1/15/2021
The experience has been great! Mike is fantastic at communicating throughout the service. A keep for sure!
Guliette B.
4 out of 5
1/15/2021
Mike is a superior customer service rep. He took care of the recall issue, offered me an oil change, and asked if there was anything else he could do for my car. He also helped me with my car seat, and getting the rental car. I will be referring people here based on my experience with him. I’m very impressed with the above and beyond mentality he possesses.
Jordan P.
5 out of 5
1/15/2021
Super quick & friendly service!
Thomas S.
4 out of 5
1/15/2021
Chars the man
Noor G.
5 out of 5
1/15/2021
Job well done
Marilyn M.
1 out of 5
1/15/2021
I still have not received the spoiler that was promised in the deal we made at the end of October, now it is almost February. There are a couple of other things that are not right with the car also.
Andre S.
5 out of 5
1/14/2021
Chad is always very helpful. Thank you again for the outstanding service.
Christopher F.
4 out of 5
1/14/2021
Michael is awesome everytime. Deserves a raise.
Shannon W.
4 out of 5
1/14/2021
I think they fixed our issues and were Efficient and professional. We bought this car online and they were kind enough to deliver it to us. It was delivered after dark and we could not inspect it fully. I hired my detail guy to come out and wash it and inspect it for me and he found some paint flaws And a cut on the consul leather. We took it down and you all acknowledge the problems and fixed them in a timely matter. I am grateful for that because cars are super expensive and I expect them to be At the highest quality.
Guerry G.
4 out of 5
1/13/2021
My wife said Chad was excellent to deal with.
David P.
4 out of 5
1/12/2021
Michael gets 5 stars!
David R.
4 out of 5
1/12/2021
No commenrs
Levi A.
4 out of 5
1/12/2021
I was satisfied with the service, but timeframe took an hour longer they expected or projected.

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