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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Michael C.
4 out of 5
1/27/2021
Chad was great. Even though I needed to pay out, he was informative and professional
Gerardo G.
5 out of 5
1/26/2021
Thanks Chad!
Linda C.
4 out of 5
1/23/2021
I loved using my points for payment. Stephen met me as service Rep and was very helpful answering a few questions I had. I picked up my card the next day. Thank you.
Leigh S.
5 out of 5
1/23/2021
As usual Michael Mills provided excellent customer service.
Ray B.
5 out of 5
1/23/2021
Mike is very conscientious, and customer service minded. A plus to your staff.
Tracy R.
5 out of 5
1/23/2021
My vehicle is running great. Thank you to Mike and Matt for all your hard work!
Lucas P.
4 out of 5
1/22/2021
Everyone was really nice! Y’all need to figure out that parking lot though! It’s a mess!
Ted E.
5 out of 5
1/22/2021
Mike was very helpful.
David F.
4 out of 5
1/22/2021
Always professional service at Ken Grody Ford. My vehicle was serviced quickly While I visited the parts department to talk with Rafael and Jimmy who always get the parts I need for all three Ford vehicles I own, all of which have been serviced by Ken Grody Ford. Miss Cami checks me out at the service desk and Chad had taken great care of my service needs and I drive out knowing my vehicle will continue to perform. I do not know who actually performed the work on my truck but I am Thankful of the service performed.
Gregory Charles.
4 out of 5
1/21/2021
Chad does an excellent job.
Dina M.
5 out of 5
1/20/2021
All good
Paula J.
5 out of 5
1/19/2021
Great communication and on time as promised. Thanks Chad!
Michael L.
5 out of 5
1/19/2021
Great job at Ken Grody Ford
Candace C.
5 out of 5
1/19/2021
LOVE LOVE LOVE mike, ruben & hector!!!
Michelle M.
5 out of 5
1/19/2021
Excellent customer service as always by Chad
Ashley R.
5 out of 5
1/19/2021
Service and customer service was excellent!! Thank you!
Nancy B.
5 out of 5
1/18/2021
Very professional and fast service
Katherine Y.
5 out of 5
1/18/2021
Really nice guys.
Bonnie S.
4 out of 5
1/16/2021
I’ve always been pleased with Ken Grody Ford here in Carlsbad. In particular, Chad Larson has always been a pleasure to deal with and he’s always paid attention to any issue I’ve asked for his help with one of my cars. He is indeed an excellent representative of the agency and I thank him once again for his help.
Lisa A.
5 out of 5
1/16/2021
We always appreciate the excellent service that we receive from Chad!

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