Great customer service ethics. Confident in the professional and shilled workforce.
Chris Pryor is consistently professional, courteous, and efficient.
Juan has been my service provider for 15 yrs and has always given excellent service.
Awesome customer service provided by Chris Pryor
Even though my vehicle is not a 2018 model, but its still under manufacturer guarantee, so every service i believe to be treated the same as every other time as for myself or like every other as in general. If i purchase, drive or maintain services from lindsay lexus of alexandria, i deserve to be driving away with atleast the same model of car as i drop off or even better, i.e. (loaner car) from lexus, not a cheap rental like KIA or Nissan.... if i like Kia or Nissan, i will buy me one. So i feel being mistreated.... so i hope that will not be happen again. 2 times is more than enough... and i do book my appointment a week ahead.....so i hope its not an excuse...or just hoping by writting up this negative comment will put me in the service department black book.... once again, thank you.
The services is very good. Mr. Fajerski and the Lindsay Lexus team are very nice and helpful. I am very satisfied with Lindsay Lexus services. Thank you.
As always, Sherry Lewis did a wonderful job setting up my appointment for the 90,000 mile service for my Lexus GX. I have been working with her for many years, and she is always helpful, attentive, and accommodating with whatever I need. Sherry is a wonderful asset to your service center.
Terrific courtesy and service from everyone -
James is an excellent rep. He provides extensive details about my services and always makes sure within his control that I don’t have a long wait. Five star service all around!
Mike Lunsford makes my entire experience great!
Great service by Le. He went above and beyond to find me the best deal for my car needs.
Juan is always great. I just had 1 issue and that was my wiper blades were not snapped on completely. Other than than awesome service.
Mr. Le is always excellent to work with. He is the only consultant I will work with if I have the choice!
My service cost $850.00 and Lindsay runs my vehicle thru a car wash station and never even vacuum the inside of the vehicle out less long dry the outside. Very tacky.
I brought my key in for a battery replacement 2 months ago. The service provider said the key battery was replaced & included it on the invoice. The battery was not replaced and I was locked out of my car on several occasions since then. When I brought my key in today (March 13, 2018) the service provider said the battery was dead. During todays visit when I checked out at 3:25pm, the service provider said to please have a seat and he will call someone to get my car. 45 minutes later I had to ask someone how much longer would I have to wait for my car. The gentleman who helped me looked up my info and said the service provider did not put in a request for my car. I was very unsatisfied with my service provider the last two visits I made to Lindsey Lexus.
Me.Khan, was very patient,professional and helpful all at the same time. I left Lindsey Lexus very Satisfied. I will like to Thank him again for his services.
Tammy Simone is phenomenal. She knows my car and she anticipates my needs every time I'm in the service center. It is a true pleasure to work with her.
Tony has always been very professional!
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