Lindsay Volkswagen Auto Repair Service Center

Lauren is the best! A very pleasant experience from start to finish and my car was even done and half the time that was estimated to be repaired to be repaired .

Jake is awesome!! Will definitely see him for service again!

I specifically asked for a state inspection to be done on the vehicle and it was omitted. I now have to make another trip to the dealership to complete this important task.

Great experience great customer service

Service was of the level to be expected of professionals

Very satisfied

I dropped my car off on a Wednesday. At 11am I received a text message asking me if I had any questions about the service. At this point I had not received any communication, so had no information to have questions about. Midday Thursday I was told that the part to my car will need to be ordered and I would be updates on progress. At 6pm on Thursday, I receive a text message that the car was almost ready and I’d have a follow up for when it was ready. After this I received no other communication so sent a text message at 3pm on Friday inquiring the status of the car. I did not receive a response. I called after work just before 6pm and was told that my car had already been taken care of thought it was too late to pick up at this point. I asked about the opening hours but was otherwise not given any information I needed to know such as the fact that the service department closes THREE hours earlier on Saturdays and is completely closed on Sundays. This would have been fairly important information to share with a first time service customer. I work on the weekends and was forced to pay for transportation from the metro to the center as the service center was closed so no shuttle was available. While I certainly appreciate that someone was able to wait for me to come pick up my car on a Saturday evening, this trouble could have been avoided by both myself and the employee if there had been sufficient communication to give me all of the necessary details. This is a disappointing first impression.

Great team all around

He’s amazing every time

Excellent service

Service only takes about two hours (per service writer), but I had an appointment at 10:00 and my vehicle wasn’t ready until 5:30. No one called me with updates about my car throughout the day, I called in multiple times. I was told they would have a better idea in an hour or so and would call. When I called back I was transferred multiple times and finally someone took my number and said they would call me right back. No one ever called back. When I was in the waiting room I was told 15 min and waited for another hour.

AWESOME SERVICE

Everything was fine with the service!

I can’t express how happy I am with the service Marco provides time and time again. He is a true asset to the Lindsay organization.

Delivered as promised. Great job and thank you. Michael M

Laura is a great addition to the team.

Thanks to Matt and also Khaled. They are great

Always a great experience!

I always seek out Peter J Herman whenever I drop off my Volkswagen for a service. He is the most experienced service advisor whom I hold in high esteem. Lindsay at Dulles can be proud to have him on its team.

Peter was very helpful and provided me with updates while my vehicle was in the service dept. I am very appreciative of his professionalism and level of service.