About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 2016 reviews 64%
4 star 668 reviews 21%
3 star 87 reviews 3%
2 star 170 reviews 5%
1 star 194 reviews 6%
Review Us
Glenda K.
1 out of 5
2/4/2024
Service department did not accurately diagnose problem with push start. Each time a brought my CRV in to repair the same problem with the push start, a different expensive part needed replacement. Service department approach to keep replacing expensive parts with the hope that eventually the problem will be fixed. This is not kind of service I expected from a Honda Dealer.
Dorcas P.
5 out of 5
2/4/2024
One of the greatest most caring people I’ve ever met. So Very professional! They go the extra mile to take care of you in the hospitality is wonderful that’s one of the reasons why I switched. The level of care and understanding is phenomenal. And I know I can 100% trust them with my vehicles!
Tracey S.
4 out of 5
2/4/2024
Oil change went well. Just over an hour
Mantas K.
5 out of 5
2/4/2024
He took care of me really well. No hassle and quick service.
Syed A.
5 out of 5
2/4/2024
Good Service
Richard H.
1 out of 5
2/4/2024
Carlton Was a good advisor. It's Honda coordinate didn't stand behind there product.The extended warranty I purchased from Schaumburg Hond didt cover the issue of a failed piston unless it was a broken part. Splitting hairs and left me with no coverage. Thank you McGrath Honda of St. Charles for trying to work with me. CJ & Carlton
Heidi H.
5 out of 5
2/4/2024
Great service, very polite and helpful
Juliana A.
4 out of 5
2/4/2024
I really appreciated having the help of Joseph today, he was very sweet, and super helpful with any questions that I had. He was very easy to talk to, and although it was a busy day, he still made the effort to have a genuine conversation with me. He went out of his way to ask his manager about a question which he couldn’t answer for me, and helped me out a lot. Next time I go in for service on my vehicle I hope to have Joseph help me again. 10/10 experience today.
Susie H.
2 out of 5
2/4/2024
Brian was great, but the car was not washed well and the video was confusing
Ray C.
2 out of 5
2/3/2024
Hi, I spent over $1000 on repairs and the dealership did not even wash my vehicle. Very disappointed
Michael W.
4 out of 5
2/3/2024
David was extremely helpful and communicated thoroughly. He is the only reason I didn’t get upset. Well done, David!
Chris F.
5 out of 5
2/3/2024
Thank you!
Syed H.
4 out of 5
2/3/2024
Bryan was great and solved my issue. He went above and beyond to help with the odd issue I was having. He even helped connect my phone at the end and confirmed it was working before leaving. Thanks Bryan!
Kimberly H.
4 out of 5
2/3/2024
Please please keep Carlton ! He’s really excellent - knowledgeable, friendly, and super helpful. He would be the reason I would go back for service. This dept needs more like him. He’s genuine and seems trustworthy. A lot better customer skills than some of the other longer term staff who barely smile and treat you kind of rude. I’m sure customers can be a pain, but this guy seems straight and easy to deal with.
Marsha C.
5 out of 5
2/3/2024
Excellent service
Carol H.
5 out of 5
2/3/2024
Thanks! Great service!
Emmanuel M.
4 out of 5
2/3/2024
Erin is such a huge asset to your company, and a great advocate for her customers. In my specific case she knows the number of vehicles that we own including members of our families driving those vehicles. That is called customer care at its best. Thank you
Gwendolyn L.
5 out of 5
2/3/2024
The service was good and follow up from service advisor.
Arbor Lane.
5 out of 5
2/3/2024
Great service and staff
Heather K.
1 out of 5
2/3/2024
Bryan was fine. I had an appt for 415 on a Friday night. I was there a little but before 415 and didn't leave until 604. I was told it would take about an hr. I was there almost 2 hrs for an oil change. That is crazy

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.