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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2016 reviews 64%
4 star 668 reviews 21%
3 star 87 reviews 3%
2 star 170 reviews 5%
1 star 194 reviews 6%
Review Us
Patricia A.
2 out of 5
2/15/2024
I had an appointment for the Honda Odyssey update recall. The letter said the procedure should take 15 minutes. However I waited 1.5 hours. I think that when making an appointment you should be up front with how long the service will take. I was fortunate that I had nothing else going on otherwise I would have been upset with the wait.
Marilyn H.
5 out of 5
2/15/2024
Zach was friendly, thorough and helpful. Great job
Anna S.
4 out of 5
2/15/2024
Kevin is very personable and made me feel that his only goal for that day is to make sure that I am well taken care of. He is very thorough and and explained every step and is very clear on what to expect moving forward. He has very good customer service and he has exceeded my expectations. Mcgrath is very lucky to have him as an employee.
Iqbal S.
5 out of 5
2/15/2024
very great guy. he answered all of my questions and gave me explanation for everything. patiently listened to my concerns and solved them.
Lidia I.
5 out of 5
2/15/2024
He was very courteous and very prompt
Chris P.
5 out of 5
2/15/2024
Kevin ….was great… very knowledgeable and respectful….
Tekkahmah C.
5 out of 5
2/15/2024
Erin was AMAZING to work with.
Keith O.
2 out of 5
2/14/2024
I felt like 5 days was way too long for the repair and the x repair didn't fix the clunking issue, now I have to drive to Texas with a Suspect issue going on, I felt mislead the whole time they had my car, like they had other priorities.
Marsha M.
5 out of 5
2/14/2024
Noah was knowledgeable,friendly and represented Honda in a professional manner!
Dale B.
5 out of 5
2/14/2024
Staff was understanding of my needs and professional to work with. I felt completely satisfied when leaving the facility.
Sean P.
5 out of 5
2/14/2024
thanks for the great job
Adam T.
4 out of 5
2/14/2024
Great help, thorough and effective communicator.
Marlene I.
5 out of 5
2/14/2024
I have disability’s and your service was so much help to me. Thank you!!!
Daniel H.
4 out of 5
2/14/2024
Carlton was very knowledgeable and helpful with my first visit. The car is old, but he still treated me with respect and like a valued customer. I have about $6k over, the next year, to have done, but have confidence in the service department and will be back.
Patricia B.
1 out of 5
2/14/2024
The vehicle was brought in for recall service. Told at that time the vehicle’s rear wheels were out of alignment. The vehicle has 2500 miles on it. Driven only to hair dresser, lunch dates, fuel, wash and for maintenance. When I explained this, I was told it may have hit a pot hole. Hard to believe the front wheels are fine if it hit a hole. I believe the vehicle was like this at the time it was purchased. I would expect Honda to make this repair as a warranty repair at no expense to me.
Kathleen M.
5 out of 5
2/14/2024
Erin was very helpful and responsive.
Ahsan A.
5 out of 5
2/14/2024
Great Service. Just took a long time even with an appointment. But overall good.
Therese T.
4 out of 5
2/14/2024
David gave me great customer service, when I stopped in the service bay, without an appointment, asked a question about service and he said it could be taken care of right away. And it was.
Daniella M.
5 out of 5
2/14/2024
Had good service with a smile from Erin. Thank you
Esayn C.
5 out of 5
2/14/2024
Very kind, thank you for offering to check my car, I don’t know you have that service for free! Thank you!

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