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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2047 reviews 64%
4 star 681 reviews 21%
3 star 89 reviews 3%
2 star 171 reviews 5%
1 star 199 reviews 6%
Review Us
Desiree M.
5 out of 5
3/3/2024
The whole team was great and effective. Thank you all!!!
Richard G.
4 out of 5
3/3/2024
Honest, straightforward communication... ????????
Rafael R.
5 out of 5
3/3/2024
Joseph provided a good service to me and correctly informed me about the status of the work
Maryann J.
5 out of 5
3/3/2024
Great work all the way around. I really appreciate the communication and helpful staff. Very efficient!
Eduardo S.
4 out of 5
3/2/2024
The service manager who managed the services performed on our vehicle, Zach, was professional, personable and provided timely updates on the status of the work while we waited. Thank you, Zach!
Jeff K.
5 out of 5
3/2/2024
Service provided was prompt and courteous, thanks!
Alondra G.
4 out of 5
3/2/2024
My service tech Quinton is attentive and gives great service every time I visit MGH St Charles. Quinton is knowledgeable and always pleasant to work with. I look forward to my next oil change because I know I’ll be in great hands. Quinton deserves employee of the month.
Lee K.
4 out of 5
3/1/2024
I didn’t feel pressured, when I come in for an oil change. That means a lot to me.
Joseph V.
1 out of 5
3/1/2024
Had a 10:30 appointment to replace 2 trim pieces was told my vehicle is ready went to parking lot to get the vehicle checked the trim and was still f ing loose this was at 1:00 took it back in and somehow magically was fixed in about 20 minutes and by the way this was the 3rd or 4th appointment to fix the same problem. Not acceptable very frustrating and disappointed also called multiple times and left name and number never got a call back
Eric M.
5 out of 5
3/1/2024
TJ and Michael Austin were excellent on handling my issues w/my 2015 Honda Pilot Thx Eric
James D.
3 out of 5
3/1/2024
Experience was bad all around except for the people. All very friendly and willing to help
Suzan H.
3 out of 5
3/1/2024
Call me
John B.
5 out of 5
3/1/2024
Very attentive and kept me updated
Daniel D.
5 out of 5
3/1/2024
David was great! He communicated with me very well and did his best to ensure I was 100% satisfied. He’s honestly the only service employee I will request now Abby Drommerhausen
Guy H.
5 out of 5
3/1/2024
As usual, Tom was a pleasure to deal with!
Valeriy S.
5 out of 5
3/1/2024
Thank you!
Lorilee J.
4 out of 5
2/29/2024
Zachary answered all my questions and also informed of something I didn't think to ask He went above and beyond Lori
Alan G.
5 out of 5
2/29/2024
Kevin was great and very helpful
Carol O.
4 out of 5
2/29/2024
Greeted with a smile and genuine interest in solving my problem.
Calvin B.
5 out of 5
2/29/2024
Everything went smooth . I was very satisfied .

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