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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2044 reviews 64%
4 star 681 reviews 21%
3 star 89 reviews 3%
2 star 171 reviews 5%
1 star 199 reviews 6%
Review Us
Daniela R.
5 out of 5
10/5/2024
Thank you to Arthur and Sebastian S. for helping us out!!
Carl R.
5 out of 5
10/4/2024
Clean, roomy facility, friendly staff, Caden was the best.
Edwin C.
4 out of 5
10/3/2024
Do not recall receiving any services from McGrath Service Dept
Lynn .
5 out of 5
10/2/2024
Dan was very knowledgeable and efficient.
Lisa J.
5 out of 5
9/29/2024
Prompt service, ease of loaner acceptance and return. Friendly and helpful staff
Deborah G.
3 out of 5
9/27/2024
Yes after going through several issues. We finally were able to get to the sale.
Marcos G.
5 out of 5
9/25/2024
Exelente servicio me trataron con respect gracias Daniel Eugea
Ahmad A.
4 out of 5
9/24/2024
Nice dealer & great stuff. Thanks for everything
Deborah R.
5 out of 5
9/23/2024
He is super friendly and very helpful. He makes it worth going in at night because he is such a great guy to deal with.
Guilbert A.
5 out of 5
9/23/2024
Excellent work
Jesse W.
1 out of 5
9/21/2024
There was only 1 key provided for the truck I purchased. It cost me 200.00 at the Ford sealer in Galesburg to have a 2nd key made. I felt McGrath should have provided 2 keys for this truck purchase.
Mark P.
4 out of 5
9/19/2024
You know I visited a Honda dealership up here in Muskegon Michigan and wasn't asked once if I could be helped!!?? I knew than that I would travel back ( 250 miles ) to your dealership in St. Charles, Illinois to get Excellent service!!!!! Thank-you so much as I was treated very well!!! Mark P
Daniel A.
3 out of 5
9/19/2024
I wish I will get a call to express my self well
Eric M.
5 out of 5
9/16/2024
The salesmen we bought the Civic from, Steven, did a great job also. he was very friendly and helpful throughout the process.
David M.
4 out of 5
9/16/2024
My sales person name was not Daniel it was Ivan and he was outstanding however the jeep just brook down today but is Sunday and I can't contact no one
Everardo H.
5 out of 5
9/14/2024
Very friendly Good customer service
Melvin D.
1 out of 5
9/13/2024
The wait for the financial person was over an hor and half and another approx 2 hours to do the financial.
**** M.
3 out of 5
9/11/2024
Great experience and Daniel got my payment down lower than anticipated. Still waiting to receive and email or phone call on a few scratches I noticed and brought to the attention of my salesman Jakub.
Marco A.
1 out of 5
9/9/2024
Not satisfied at all . They didn’t fix my alignment correctly and they have my vehicle at service for almost a week and to come out the same was very irritating. They couldn’t even fix my backup camera and according to the rep he mentioned they had a order the new camera which was a total lie
Joshua D.
5 out of 5
9/6/2024
Excellent service

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