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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2022 reviews 64%
4 star 670 reviews 21%
3 star 87 reviews 3%
2 star 170 reviews 5%
1 star 195 reviews 6%
Review Us
Becky S.
5 out of 5
2/11/2018
Mike Castro went above and beyond for us.
Jon D.
5 out of 5
2/11/2018
Took awhile to be seen. Once I was seen our service advisor was great.
Miguel C.
5 out of 5
2/11/2018
So thankful for the service and the information they give to the consumer thank you again.
Cheryl S.
5 out of 5
2/11/2018
Thank you Tj for all your help!
Elizabeth S.
5 out of 5
2/11/2018
John was awesome!
Bill D.
5 out of 5
2/10/2018
CJ was very knowledgeable about the mechanics of my vehicle. He was extremely polite and professional in his dealings with me. Excellent Service
George R.
5 out of 5
2/10/2018
Michael should be taken as an example of how customer service should be delivered in all organizations.
William S.
5 out of 5
2/10/2018
Cj was great. He worked to get us a deal with pricing and explained everything very well. Very professional and courteous.
Timothy D.
5 out of 5
2/10/2018
We were very satisfied with his help and updates.
Brenda P.
5 out of 5
2/10/2018
The service department took care of me this time. I will continue to go back there.
Bradley K.
2 out of 5
2/10/2018
When I got an update on my vehicle, I thought I was told that the service was to be $700. But when I picked up the vehicle, the $700 was in addition to the known $300. Maybe I miss heard, but there was some issue. You send txt msgs all the time, why not send the updated estimate too?
Maydene J.
4 out of 5
2/10/2018
It only took about 1/2 hour and I wasn't feeling very well.they got me out very quickly
Eliud S.
5 out of 5
2/9/2018
It’s been a great pleasure to deal with your service department! Scott and Dan are the most professional & courteous gents I’ve dealt with in a long time. Thank you & Best Regards Eli
Joe M.
5 out of 5
2/9/2018
Outstanding customer service by the Mr. Castor he informed me what he recommended and what I needed with no pressure i was very happy i took my vehicle To McGrath in st-charles I will be back
Robert C.
5 out of 5
2/9/2018
TJ very pleasant! He took care of my concerns same day and able to get me a loaner car! Grateful for awesome service!
Joshua S.
2 out of 5
2/9/2018
The repairs seem fine. There was a lack of communication that was not directly CJ's fault. I was disappointed in the fact that it took 20 hours from my first attempted contact to receive a basic status update on my vehicle.
April S.
5 out of 5
2/9/2018
Mike was very helpful
Natalie H.
4 out of 5
2/9/2018
Demonstration of how to use the remote start would have been nice. My tire pressure gauge still read that there was a low tire. But the service in which I came for was great (getting remote start installed) and they washed my car without being prompted.
Michael W.
5 out of 5
2/8/2018
I was very satisfied. I thought everyone I dealt with did a great job.
James S.
5 out of 5
2/8/2018
Mike was thorough. He took the time and explain why services were performed and what to anticipate in future visits. I really appreciated his input.

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