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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1418 reviews 60%
4 star 585 reviews 25%
3 star 60 reviews 3%
2 star 156 reviews 7%
1 star 138 reviews 6%
Review Us
Ada B.
4 out of 5
11/22/2021
Always a pleasure to work with Mark. Professional and friendly service always provided. The rattling sounds has now been fixed and new light assembly installed.
Scott M.
4 out of 5
11/22/2021
He took the time to explain all of the issues with my car.
Chris G.
1 out of 5
11/22/2021
No, I am not satisfied. Three hours after the car was returned low tire pressure, brake light and low brake fluid ligjt is on. My daughter was scared to dive it home. I plan on driving it to your location on Monday when you open. Chris G
Mary N.
5 out of 5
11/20/2021
Mark is always very helpful.
Joe L.
5 out of 5
11/18/2021
Mark is a terrific representative of the organization!
Anthony F.
5 out of 5
11/18/2021
Very efficient and knowledgeable
Julia K.
4 out of 5
11/17/2021
He listened to the issues with the key and was informed.
Tulio M.
5 out of 5
11/16/2021
Very satisfied with Mark a Kuzniar, very professional.
Tony S.
5 out of 5
11/15/2021
Thank you.
Christopher C.
5 out of 5
11/14/2021
Fantastic service and great people!!
Lisa L.
2 out of 5
11/12/2021
Mark was on the phone when I walked in. Did not acknowledge me. Then got off the phone and continued to ignore me. His assistant was helpful and did my intake. I am in customer service as a flight attendant and know good customer service when I see it. Mark has none of these important qualities. I drove an hour from Chicago to get there and waited 3 full hours for an oil change. I had to go ask Mark at the final hour if my car was ready. It was! But he was did not even take the time to let me know. Then when he went and retrieved the paperwork. I stood there at the counter while it took him 10 minutes just to finalize payment. Why? He said all computer systems not working. Well if that is the case Volvo should upgrade its system. That was ridiculous. Doubt I will be back to McGrath's in Barrington. Very disappointed.
Joseph F.
4 out of 5
11/11/2021
Mark was thorough as always to explain necessary and future service required on my vehicle. He personally makes the process of getting my vehicle serviced easer than it otherwise would be.
Kenneth R.
5 out of 5
11/11/2021
Mark was knowledgeable, trained and kept us informed throughout the process. Also sent us the links for the Volvo App, and walked us through setting it up. Great experience.
Deborah P.
5 out of 5
11/11/2021
Did everything that needed to be done. Very friendly & easy to work with
Daniel H.
1 out of 5
11/8/2021
Did not fix the issue with the brakes. Will have to com in again.
David R.
5 out of 5
11/6/2021
Thank you for servicing my vehicle in a timely manner.
Not Provided.
5 out of 5
11/4/2021
5 star service
Simone B.
5 out of 5
11/2/2021
Mark is the best! professional!
James E.
5 out of 5
11/1/2021
He was very friendly and that was noticed by me. In today’s day and age with Covid, customer service with a little extra friendliness is welcomed.
Anthony F.
5 out of 5
10/30/2021
Mark was excellent

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