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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1418 reviews 60%
4 star 585 reviews 25%
3 star 60 reviews 3%
2 star 156 reviews 7%
1 star 138 reviews 6%
Review Us
Marcie D.
4 out of 5
12/20/2021
I was asked if I wanted to wait an extra 20 minutes for a car wash and I replied "yes". I was disappointed to discover that my car was not washed. If perhaps it could not be washed after service due to a labor shortage or some other reason, I would understand but to ask the question and then not complete the service was odd to me. I don't want this to take away from the service I received and how friendly and kind everyone was.
Eli L.
5 out of 5
12/20/2021
Everything was great
Mary G.
4 out of 5
12/19/2021
Ok will do
Sue D.
3 out of 5
12/19/2021
I appreciated that Mark had my car pulled in the garage weather was really windy and I had a leg injury
Adam D.
2 out of 5
12/18/2021
Hi mark was really helpful. Purchased my CPO xc90 October of 2020. Brought the car in to the dealer in July for a 50k service and to use one of my free debt repairs on the back panel. When I picked the car up I did not notice the dent had not been repaired. When I brought back in it sounds like I will keep be charged 250 to repair the dent that should have been covered for free.
Julie G.
2 out of 5
12/17/2021
It was ridiculous to have one person at closing time trying to help customers when you know how many cars still need to be picked up. Also, I waited 15 minutes in line because he couldn't find keys to someone's car. There should be policies and procedures where keys are kept. I'm sure a mechanic or salesperson could have looked for the keys while he helped other customers. I was there by 5:10 to pick up my car and didn't leave until 5:50 and there was only 2 people in front of me.
David M.
5 out of 5
12/17/2021
Ok
Salvador S.
5 out of 5
12/13/2021
Kept me updated at all times. Very professional.
Bridgette B.
5 out of 5
12/10/2021
Mark is always responsive and helpful. He’s been my service representative since 1999, and he is great to work with.
Seth S.
5 out of 5
12/9/2021
As always, Mark's attention to detail is greatly appreciated. The XC60 is the family car and safety is a priority with respect to any completed repairs. His knowledge and understanding of the vehicle is truly appreciated when making decisions on needed repairs.
Anthony T.
4 out of 5
12/6/2021
Mark's complete knowledge is always amazing he saw all the problems I had and now I'm happy but by XC90 thank you Mark
Brian I.
5 out of 5
12/5/2021
I was very happy with the service department at McGrath Volvo. Both Mark and Anna were very professional.
Angela R.
4 out of 5
12/3/2021
Mark is the best. I have worked with him for years and he doesn't disappoint. Give him a raise!
Daniel N.
5 out of 5
11/29/2021
Great service as always
Daniel A.
2 out of 5
11/29/2021
Mark Kuzniar was great - all the way around. My one piece of feedback - concerns due to rising COVID cases across the state, it would be nice to see the manager wear her mask more. She was friendly and nice.
David M.
5 out of 5
11/29/2021
He’s a great guy explain things very well and thorough
Cyrus R.
5 out of 5
11/27/2021
Thank you to romnick for attention that detail
Sethi A.
5 out of 5
11/26/2021
Thank you for your quick and thorough service
Mary O.
5 out of 5
11/25/2021
Excellent customer service!
John Y.
5 out of 5
11/25/2021
Car was delivered in great shape and on time. Thank you

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