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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1418 reviews 60%
4 star 585 reviews 25%
3 star 60 reviews 3%
2 star 156 reviews 7%
1 star 138 reviews 6%
Review Us
Brian .
5 out of 5
9/1/2022
Mark has been the service advisor the last few times My Volvo has needed service. He is very easy to work with and I appreciate the fact that he recognizes me when I am there.
Michael N.
4 out of 5
9/1/2022
Mark was awesome to work with! I will be back, and also told my friend who has a Volvo to be sure to reach out to Mark when she has an issue with her car
Mary M.
5 out of 5
9/1/2022
All went very smoothly! I’ll be returning in the future for the services my car will need. Mark was both respectful and professional and I really appreciated it.
John Andrew.
5 out of 5
8/31/2022
Mark did an excellent job in assisting us and was always professional, Knowledgeable and did everything possible to aid us in our issues.
David C.
1 out of 5
8/29/2022
When it was agreed that we could receive Valet service to pick up our car, the individual scheduling the service was rude. Asking me if the car was going in for an oil change, it was obvious they didn't know what service was ordered. All they needed to do was ask what it was coming in for. They called me 'hun' several times which just seems out of place these days. I don't think this person should be taking phone calls. The service itself took nearly a month to complete. The car came back twice thinking it was fixed and it was not making this very frustrating to me. The third time was the charm as a more thorough look was given as well as more extensive testing to make sure all was working before it was returned. The car continues to work and the service staff was great although I could tell they were frustrated as me. Kind regards, -David C
Erskine K.
4 out of 5
8/28/2022
McGrath has a valuable employee with Mark. Extremely knowledgeable about my specific and complex issue, involving multiple systems. Never felt rushed while going over details. I look forward to working with Mark as we sort out a solution.
James H.
5 out of 5
8/25/2022
Everything was done with the best of care
Jayne M.
4 out of 5
8/25/2022
Mark is a very good service manager. He is very knowledgeable and explains what needs to be done thoroughly. I will always contact him prior to bringing my car in for service. I enjoy working with him. He is a great asset to your dealership.
Bob H.
5 out of 5
8/22/2022
Super people, great service. Price as quoted. Clean facility.
Ashley S.
1 out of 5
8/22/2022
The service department was delayed over an hour and half due to employee lockout. After my car being taken in at 8:30, the simple oil change and air filter change took over 2 hours to complete. I was approached by the general manager to apologize for the delay, but to get an oil change took over 3 and a half hours of my time total. I chose to buy my car from McGrath because of its good service reputation. This is the first time I have taken my new car to be serviced since purchasing, and did not have a good experience.
James C.
5 out of 5
8/21/2022
Always above and beyond. That’s what I’ve come to expect and the reason I just brought my second Volvo from Barrington Volvo.
Sandeep U.
5 out of 5
8/21/2022
Mark was fantastic. Thank you for the great service
Robert C.
5 out of 5
8/19/2022
Thanks for your assistance!
Anthony T.
4 out of 5
8/19/2022
Mark is your best salesman
Jeffrey T.
5 out of 5
8/18/2022
Done very quickly. Thank you Jeff Tenney
Beth B.
2 out of 5
8/18/2022
Mark is great. The 2022 Volvo infotainment is the issue. I still cannot make calls using the system and there is no resolution. This is my first volvo purchase and I’m not satisfied
Madeline S.
2 out of 5
8/18/2022
Extremely poor communication on when my car was going to be done. Called and they said they would call me back and never did. Called again and left a message for the manager, they never called me back. Had to call about 6 times to finally speak to someone to get an answer and the status of my service and when it would be done. Initially had a 1 hour appointment to have my car serviced, ended up dropping off my car instead because it worked better with my schedule and it took 2 weeks to for the service to be completed when it was supposed to take one day.
Rita M.
2 out of 5
8/18/2022
There was no communication! I had to call for updates. A 3 hour job took 2 weeks. Totally unsatisfied and disappointed.
Ken L.
5 out of 5
8/17/2022
Great work
Lenore F.
1 out of 5
8/17/2022
I was not kept informed on the status of the vehicle. Numerous calls requesting updates were not returned. The lack of communication was frustrating.

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