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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3917 reviews 65%
4 star 1208 reviews 20%
3 star 126 reviews 2%
2 star 404 reviews 7%
1 star 361 reviews 6%
Review Us
Stephanie J.
5 out of 5
4/9/2024
Thank You for good service especially being able to bring my car in on a Sunday.
Gerardo V.
5 out of 5
4/9/2024
It is the best description of the work done. Sino is amazing. I love your service at Audi Morton Grove.
Kiberly G.
5 out of 5
4/9/2024
I had a great experience. Everyone was so helpful. This will be my new place for service.
Mariya O.
5 out of 5
4/7/2024
Very satisfied
Ceara K.
4 out of 5
4/7/2024
Sino and the Audi team were absolutely wonderful. They were 100% accommodating to me as I needed a loaner vehicle to drive to Milwaukee. The team provided me with the loaner to drive to Milwaukee and then drove out my finished car to Milwaukee when it was done the next day. My car was in incredible shape. I’m extremely grateful and happy for this service. Lastly, the team helped work with me to get the price down due to recalls. Thank you!!!!
Toni S.
4 out of 5
4/7/2024
While we haven’t received our car back yet to confirm repairs ok, the up front service of getting us a loaner and explanation of process was excellent. Will be returning rental vehicle Monday morning early.
Rami M.
5 out of 5
4/6/2024
Ryan was highly professional and responsive with my recent visit, Thanks Ryan. I want to mention the really appreciated support that I got from Arameh as welll. Thank you Audi team to make this experience remarkable!
Jose R.
5 out of 5
4/5/2024
Keep on doing the good job Christian
Anthony S.
5 out of 5
4/5/2024
Great experience! Simeon was awesome
Susan G.
1 out of 5
4/5/2024
The tires were rotated but apparently the tire pressures were not checked because almost immediately upon leaving after the service, the low tire pressure light came on. I did not have time to return and wait for someone to be made available to check them. I went to Costco and used their self service air pump which airs the tires according to the setting you choose, 35 for front tires and 38 for the rear tires according to the specs in the door.
Bruce V.
5 out of 5
4/5/2024
My service advisor was very thorough. Gave great service and answered all of my questions.
Peter S.
5 out of 5
4/5/2024
Jaylene provided excellent customer service. She was very professional, welcoming, and great to work with due to her positive attitude. Top notch service!
Elvissa R.
5 out of 5
4/5/2024
I am so grateful of the service Simeon done. I will give him 5 stars for sure.
Bill K.
5 out of 5
4/5/2024
Everyone was excellent
Hala J.
5 out of 5
4/4/2024
I was very pleased with Christian’s overall service.
Ron B.
3 out of 5
4/3/2024
Only negative of entire service experience was not learning of the 3 percent charge for credit card until payment. I couls have paid by check if told earlier.
Karen K.
1 out of 5
4/3/2024
Didn’t do what I asked until I asked again after saying the work was complete.
Michael H.
4 out of 5
4/3/2024
SIMEON did a wonderful job from greeting me when I walked in to following up by phone. They worked very hard to find what caused the various emergency lights to go on and the seatbelt sign to say they were not on when they were on. They couldn’t find the reason for the warning and malfunction lights. they worked closely with the Audi computer department. They did their best but somehow there was no finding what caused the problem. Paul Bright, my salesman even got involved and talk to me by phone and that was very reassuring. I love everything about this dealership. This is not a dealership problem or a service problem. This is an Audi problem and an Audi capital USA needs to do better.
Michael M.
5 out of 5
4/3/2024
Excellent job.
Thomas C.
4 out of 5
4/2/2024
Sino did an excellent job. Appreciate his efforts when the extended warranty fell far short of expectations. (Which was fully out of his control).

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