Mark is always very accommodating and great to deal with.
Max was extremely professional and knew the history of the car
New brakes are working great. Max also told me about a %15 discount I otherwise wouldn't have known about
Mark kept me updated throughout the day GREAT JOB
Great service and friendly staff.
The car fix was great but I was only notified of what was going on at the end of each day. Would have preferred more timely updates. Especially since it took two days longer than expected.
I appreciate my car being done in timely manner
That guy deserves a raise or Christmas bonus or something. I had a Dodge before and have dealt with Bob Baker Dodge Service. It was absolutely terrible especially when I was coming from BMW Escondido prior ownership. Mazda sets the bar in the Bob Baker family service branch. Just based on how Mark handled my service, I will always keep Bob Baker Mazda in my mind if I am shopping for a car. I would say his communication is better than BMW Escondido. Well done.
Max is a true professional. I felt well informed of what my car needed done and he was very courteous.
Overall I had a great experience as always with Bob Baker Mazda. My only complaint was that my car wasn't actually ready after they called me to tell me I could pick up my car. After they called to tell me the repair was done, it took me about 20 min to get back to the dealership. The woman at the cashiers desk told me my keys weren't there and that my car must be in the wash. Not a problem, I am always grateful for a car wash, but it took another 35 min before I saw my car. So from the time they called to the time I got my car was almost a full hour. If my car wasn't ready, no need to call. I'd rather have been out and about than waiting an hour for a car that want actually ready to be picked up.
The list is too long to put here.
Max was extremely helpful and explained everything so well. I'm very glad he is back at Bob Baker!
Outstanding service, especially the car wash . Thank you!
Awesome first experience! The Uber ride to and from work made it so much easier for me. Mark was very nice and helpful. Thank you!
He is great
Explained everything to me about my car needs and future needs
Last time my car was wash and vacuumed. This time it was not. I liked appreciated that extra perk.
Max was very personable. He has excellent customer service skills and was able to address several minor additional issues that occured with my vehicle right before my scheduled appointment.
Super friendly and helpful - I continually take my car to the Mazda dealership because of the great service :)
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