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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1276 reviews 66%
4 star 473 reviews 25%
3 star 45 reviews 2%
2 star 65 reviews 3%
1 star 63 reviews 3%
Review Us
Kirsten M.
1 out of 5
7/22/2020
It was supposed to take 20 minutes and i was there for 3 hours. Are you effing kidding me.
Robert W.
4 out of 5
7/22/2020
I did not appreciate ‘not’ being called back after 3 calls to service. The atmosphere was less than welcoming. Anthony was super.
Matt S.
5 out of 5
7/22/2020
Fast, courteous, and professional! Great service today.
Jennifer A.
5 out of 5
7/22/2020
He answered all my questions, set an appointment promptly, was professional, and friendly.
Janet S.
5 out of 5
7/22/2020
Great service, advice, and one more reason to be glad I have a Mazda! 8-). Seriously though, Max has always been helpful and quite thorough. The team there always makes me feel welcome. Stay safe!
Susan T.
5 out of 5
7/21/2020
Thank you for the car wash, the car looks great!
Jacob R.
5 out of 5
7/21/2020
Max was extremely helpful with getting my car repaired. I highly recommend Max as a service advisor. He’s a great representative for Bob Baker Mazda.
Pam S.
5 out of 5
7/21/2020
Joe was great explaining the issue and my options. Very helpful.
Jennifer D.
5 out of 5
7/21/2020
Great customer service!
Aliyah S.
5 out of 5
7/18/2020
Thank you so much! Everything about my car feels right.
Sarah B.
4 out of 5
7/18/2020
Accommodated me even though I came late in the afternoon for oil change
Gerald W.
5 out of 5
7/18/2020
Very knowledgeable and customer oriented.
Linda W.
5 out of 5
7/18/2020
Always impressed by your service department. Thank you.
Victoria S.
5 out of 5
7/18/2020
Max rocks!!
Mirna B.
5 out of 5
7/18/2020
Very good job!
Griselda M.
5 out of 5
7/18/2020
Nice job thanks for everything
Bonita F.
5 out of 5
7/18/2020
Very satisfied with service and personal treatment! Mazda will be highly recommended in future!
Gary N.
2 out of 5
7/17/2020
Service was fine but would have liked a bit more precautions taken during the pandemic. For example, it would be great if to close out the paperwork if that person was outside. That small hallway was a bit uncomfortable with people squeezing past me. Also, when I dropped it off I asked if the car was wiped down and sanitized and was assured it would be. The car was washed (thanks) but would have been nice to know for sure that someone wiped the interior down after they got out, even if it just said so on the paperwork.
Xander G.
5 out of 5
7/17/2020
Things were great thank you!
Julian A.
3 out of 5
7/17/2020
The only bummer was the brakes quote. $300 for brake pads (110 in parts, remainder labor) is just too much for a simple job. If you had offered it for low 200s, I’d have done it.

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