I tried to call this morning to find out when I could pick up my car. I spent just under an hour on your various voicemails trying to talk the someone. I think someone in finance finally found Laura. An hour?
The vehicle was ready do I could get my neighbor to deliver me to your dealership. It seems to me that answering clients calls is important enough to have someone answer the phone. You might have a dedicated number for people like me that need to talk to s live human being.
The car was smoking as I drove home. Guess the mechanic spilled extra transmission fluid on the engine. Appears to have evaporated now.
I am stuck when my car needs something. It’s a tricky enough vehicle to require a Chrysler mechanic to fix it. So I try to make sure to get it to your dealership when it needs something. I would appreciate a coupon or gift certificate as I pay another repair bill...$100 oil changes are obscene.
Now I have enlightened you as to my delinks. Patricia S
Anthony was SUPER helpful after dealing with morons at Chrysler Customer Care and other dealerships for over a week. He heard me (the first time! No repeating myself!!), understood the importance of needing to get my recall addressed ASAP and fully delivered on what was promised (same day service!). I’m so relieved and am more open to coming to this facility for my vehicle maintenance moving forward. Thank you so much!!
Nice experience. Appreciate the Uber list to pick me up!
Victoria is kind but clueless in her position and knowledge of vehicles. Even your service advisor in the front booth I mean look at his booth it’s a joke his work shirts are on a hanger in his booth he is kind also but his personal skills are weak
Anthony was a pleasure to work with!
She is a keeper! Good Service writers are a rare commodity, thanks!!
Anthony Norton is a fantastic Service Manager that I can TRUST.
Gilbert was wonderful! We live over 40 miles away and Gilbert helped get our car serviced quickly!
Victoria is such a pleasure to have as a Service Adviser. Many thanks.
Anthony was the best service advisor we have ever had at Bob Baker we have a customer of yours for over 15 years! Anthony is a wonderful addition.
Dennis and Kelli Strawhun
BB took care of the issue
Laura was very responsive and answered all my questions. Great customer service!
Victoria was one of the best service consultants I’ve experienced. She took care of all my needs and was beyond personal, caring and a pleasure to have her deal with my concerns. Whatever you’re paying her is not enough. I’ll be back for service and recommend her to all of my friends and family!!!
Took some time to figure working with the factory but I think you got it this time. Thanks Jim
Absolutely top notch service and honesty. I value “doing right” as a whole-of-business concept and this is how you all deliver. I was completely impressed and you are my new service dealer. I drive all the way from Twentynine Palms, because I’ve been lied to and almost taken advantage of at each site between you and me. I will be using your service, because value has no distance. I would rather come to you with your team of experts and your honesty. You all did tremendous work, in a timely and professional manner. Thank you.
Gilbert was great. When he passed us off to Victoria, it was a different story. We tried contacting her several times to make sure our car was ready for pick up. I had even left 3 messages. We had starting calling around 9am to try and pick up our vehicle early. She hadn’t returned our call until 4pm to let us know our car was ready. No explanation or apology for why it took so long to return our call. I’m sure it gets really busy at the shop, but there’s no reason for inconsideration.
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