As always Laura delivered on my service experience. Even when Jose who took my car in on Tuesday afternoon for the Wednesday morning oil change dis not infoem Laura the cR was there until nearly 2pm Laura jumped on it and got it taken care of right away.
Thanks for repairing my vehicle!
Filter was damaged on brand new intake system. Laura is taking care of this for me however.
I don’t think it should take a half hour hour and a half to change oil and I think Laura could have a better attitude I think I’ll be going to Jack Powell next Time
Victoria is always great to work with and appreciate her efforts. Great customer service
My truck looked great after your employees put the protective coating on the paint and interior.
Victoria & Edgar are a phenomenal team!!! Honest, trustworthy, excellent customer service! I won’t accept anyone else as my service team.
She’s amazing...knowledgeable, I trust her....she makes Bob Baker look good.
Only unhappy with the LONG wait for warrant approval.
Laura was fantastic! However, please note that I was calling for 3 days trying to schedule my service and in the end had to drive to the dealership and see Laura to set up an appointment. Your online scheduling app does not work either and whoever had set up this system should be fired immediately
I was sent a text in the morning. When I responded to the text with a question, I got no response. In fact I sent several texts during the course of the day all with no response. I dropped off my car around 7:15 for an 8:00 am appointment. Yet when I got off of work and came to get my car after 4:30 pm, my car was still not finished. No one called me at all to communicate about the status of my car. I called twice and was told I would get a return call which never came. Usually they put a sticker inside the car showing when my next oil change should be. No sticker. Did they really change my oil? Also, they did not fix the other issue I brought the car in for and I had to go back and talk to the service advisor about it after I got in the car to drive it home.
Personable and efficient. An asset to your organization.
Very helpful on the accommodations to the Jeep recall.
It took longer than expected but Victoria was thoughtful and seemed to care about my situation and I felt well cared for. Thank you
Wanted to know why they didn’t use synthetic oil in my fiat. If they did why wasn’t it labeled as such? Thanks Tom
Service advisor excellent. Tech however armature and did not follow instructions. This is the reason why I don't go to service department. Constant failure
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