Good service, The Airbag Light Is Now Off
It was overall a good experience and Anthony was great. It just ended up taking the entire day, it was a hassle to get the rental car as a replacement vehicle while mine was getting fixed
Gilbert went above and beyond....
Gilbert Ahumads is very professional and he provided ezcelent costumer service and he was very corteous with a smile and his face happy to do his job and he seems like he love is job and i will go back.very happy with his service he gave us to my husband and me .thank you !! very happy !!
Gilbert was professional and pleasant to work with. He went above and beyond to make sure my Jeeps service was complete and satisfactory.
Lack of communication.
Made an appt for Fri.
Requested Edgar, who always works on my Jeep & I trust him.
It was not communicated that he was not on Laura’s team & it may cause some issues.
Laura asked if I needed it back that day. I stated no, I got a rental. Thinking that it would be looked at the next day, being Saturday. At no time was it communicated it was closed for the weekend. I would have gone back & picked up my Jeep Friday.
Monday Laura texted what was found. I requested that the warranty work & the sway bar links taken care of.
Kept my Jeep til Tuesday. Still have the rental.
Picked up my Jeep in the afternoon, after 1430. Warranty work was done but not the sway bar links.
Laura then explained it took so much longer due to Edgar being on another team. She stated, next time I could ask for Gilbert, because Edgar is on his team. Which works our perfect, because I trust Gilbert. He worked on my Jeep at Firestone. I didn’t realize he was a Service Advisor.
She apologized for the time it took & miscommunication.
I understand ya’ll are busy.
I’ve had the amazing pleasure & trusted relationship built up with Victoria. Her customer service & communication was top notch!!!
That was one of the most disappointing experiences I’ve had there.
I’ve been bringing my Jeep to this location since I bought her.
I’ll be sure to request Gilbert as my service advisor next time.
I was looking to buy another vehicle once my Jeep is paid off, which is in a few months. I was considering coming back to this dealer. Rethinking this idea now.
Respectfully,
Tammy Kozerski
Employees were cautious and respected others' personal space. They were friendly and courteous too.
Very Professional!
Very Friendly !
The person that helped my wife did a fantastic job and the work was done at the they stated Great Job guys thanks
It was long and very uncomfortable that no- one even addressed me after waiting for at least 5 minutes. When I did ask someone for help. He asked what I needed and I said. “Someone who will be nice to me and an oil change”
He found a nice person Anthony/ Carlsbad and he made the long wait of 2 1/2 hours tolerable!!!!! Thank you Anthony!!
Besides the dentist Bob Baker service center is my least favorite place to go!!! SAD since I’ve bought 3 cars there!! Next one will be a different dealership!!!
Was able to get serviced and rotated within the hour, thanks to Anthony who is always ready to get things done in a timely fashion! Tom
Took longer than expected to fix the window issue, but the service was great.
Anthony was was wonderful! He had to get a part from another place and wasn’t sure if he could have my car ready on Friday. Lo and behold, I got a text that my car was ready at 3:30!! I was so happy and grateful to have my only car fixed before the weekend!! Thank you Anthony for getting it done!
Amazing job!! Anthony Norton is amazing
Quick service with no hang ups!
Laura was great, she deserves a raise :) informative and her time management skills are awesome! We’re coming back for sure.
Gilbert is great! Thank you for taking great care of my Rubicon!
Gilbert was Very Helpful and conscientous. im impressed with That Shopb. ive always had good service,good work done. Nicest Staff. Gilbert was Awatre of My personal situation and Worked Hard to help Me in Need. this was my second time in for Rodent Damage. the Repairman ,also Listened Well and Helped Me out tremendously
Social