The staff was great , the only issue was the extremely long wait time . I scheduled a appointment at 9:50 and was told I’d have to wait until 2:30 pm for a brake flush. To be honest it felt like a waste to make a appointment to end up waiting that long . Again the staff was great so that was the upside of the service.
Fast and efficient service. Thanks
The tire pressure problem is still a problem. I cannot trust to drive my car until the problem is addressed.
I've asked numerous times if you could fix the name in your system. Both my first and last name are spelled incorrectly. Matt Eichinger
very poor
part not ordered
failure to acknowledge waiting customer
I brought my vehicle in on Monday morning for an oil change, replacement of the oil filter, replacement of the engine coolant and the replacement of the fuel pump relay switch. I was told the work would be completed by the end of the day. On Monday afternoon, Laura called and told me the the power steering pump was empty and that the vehicle needed extensive work to correct the leak. The estimated cost was going to be approximately $2,000. I told her that I would call her back after discussing this with my wife. Shortly thereafter, I returned Laura's call and told her not to do anything about the power steering but to complete the rest of the work. I called her at approximately 4:30 to check on my vehicle. She told me that the dealership has only one lift so they pulled my vehicle off the lift while waiting for my decision on the power steering. It was not ten minutes between the time Laura informed me of the situation with power steering and my return call to cancel any repairs the power steering. Apparently in that time frame, my vehicle was removed from the one hoist at the dealership and put outside. It was not until 4:30pm on Tuesday that I picked my vehicle up. Communication between Laura and me was problematic. I was not able to speak with her and she did not return my calls when I left voice mails for her. It seems to me that an oil and filter change, coolant replacement and a factory warranty recall should take less than a day, not two full days. I am very frustrated with your dealership and its service.
Laura was super accommodating! Thank you and see you next time!
Coolant fluid not washed off after replacing my water pump and car smells horrible.
Sean addressed my concerns quickly and fixed most of the problems still have a few things to finish but other then that good customer service
Absolutely excellent service very satisfied
Sean took very good care of my Dodge Durango as well as kept me informed regarding the repair required. Despite having numerous customer to tend to, Sean made it a point to always get back to me with 15 minutes after I left a voice message. In my opinion, Sean went above and beyond and with that, I was very pleased. There are other Service Advisor that could benefit from the work ethic and customer service that Sean provides. Sean is the only service advisor that I will request from now on. Highly recommend a pay increase and promotion and please, retain him at all cost.
Gil has been amazing! He is attentive, understanding and does his best to accommodate. Ive been impressed with his ability and willingness to work with my odd scheduling needs.
Gilbert always ensures we receive high quality and timely service for our 2020 Durango. We appreciate his commitment to putting customers first.
Sean was A pleasure to work with. He was very communicative, responsive and had great follow up. Thanks for the great experience!
Anthony Norton is truly an asset to Bob Baker he’s the best service rep.
Totally Satisfied
Gilbert was Great
I will definitely recommend his service
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