I did not have an appointment however they got me in and out in great form.
Laura offered great customer service. She was able to make an appointment for me in a timely manner & had my vehicle repaired.
Friendly and efficient service staff at Bob Baker. Thank you for taking care of my vehicle in a timely and efficient manner.
After having the car back with the replacement radio (5th one) it started displaying exact same problems that all the other defective radios have done!!!
I am DONE with this issue and will want this resolved NOW!!!
shes not friendly
doesnt make good eye comtact
does mot acknowledge someome stanind outside her kiosk when she on the phone or computer
walks right past someone standing outside her cubicle on her way to parts or somewhere witjoutbsaying a word or eye comtact
does not call to let me know when car is ready
the above happened twice
maybee its just me
maybe they hate me there
but your service itmt anywhere close to acura
Waited almost 20 minutes before someone even acknowledged me to take my vehicle that I had an appointment for. Service always takes longer than expected every time I take my car in. I honestly dread having to service my vehicle because it’s always slow for even the simplest things.
I appreciate that Gilbert listened to my concerns and was able to clearly address the aforementioned in a professional direct manner.
Sean was great! Super nice. Very professional and helpful. Five stars for Sean.He did everything he could to make me comfortable and explain why things were taking so long.
The only reason why I wasn’t completely satisfied was that over two weeks was a little bit long to have the car. This has nothing to do with Sean.
No call part came in. I stopped in to check and they had it. I did not have an appointment but I waited over an hour to have a relay installed. It takes 2 minutes.
I really enjoyed working with Gilbert and Edgar. They were incredible and friendly.
Sean is always very accommodating and considerate when servicing my Jeep. He does his best to set my expectations so that I can make the appropriate decisions. My family and I appreciate it.
Excelent service Thank ????????
Great service everytime Anthony is so sweet and understanding and really cares about his customers,
Gilbert worked quickly to get my jeep wrangler in for an oil change as I told him I needed to leave by 12 noon and I have come in at 11 AM. He said he would find someone to do it so that I wouldn’t get caught by the service crews going on lunch at noon. That would’ve made my oil change take about 2 1/2 hours. He returned the car to me at 11:50 AM, and I was out of there by noon. He was easy to deal with and made quick work of the paperwork. Pretty cool guy. At least that’s my experience with him. I’ll give him 10 out of 10.
Anthony was fast and thorough as usual.
Anthony took care of me. I called and spoke to him twice about my battery then when I showed up he got me in and out quickly! I want Anthony next time ????
Great service, communication, drop off and pick up experience with Sean Grey.
I was not informed that I was supposed to be 21 in order to rent a car. I was told to get in the van and they’ll be getting me a rental car. Once I showed up they asked for a paper that Laura was supposed to give me but I never received any paperwork. I had to spend $30 dollars of my own money to get home because of the mix up between both companies. As a service advisor they should know better to ask questions and ask the client on how the other service providers of green leaf if everything went okay. 2 days without my car having to spend money was not and is not an ideal thing that a customer should ever go through.
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