Bob Baker Chrysler Jeep Dodge Ram Auto Repair Service

The diagnostics report was not fully clear/specific.. it said the battery was weak but it did not clarify that the car was not starting up. So they fixed everything else, and delivered my car after using the backup battery to start it up. The diagnostics report should have clarified that a weak battery was not allowing normal starts. I was very displeased to be told do not turn your car off right now because it’s not going to start up again. At least the guy that delivered brought the issue to my attention before I left the facility. Customer service has a lot of room for improvement. Also, my experience from the time I dropped off the car was not the best. Interactions I had with the service department were mostly through the automatic tools. I never received a phone call from an expert explaining the issues with the car and the plan. I would like more direct interaction. However at the end of today when I realized the battery was not working , the person who interfaces with me was e extremely helpful, understanding, and prompt. I appreciated his help tremendously. Laura seems like a very nice person but she was nowhere to be found when we dealt with the battery issue today. Please call me if you would like to discuss my experience some more. ****-****-xxxx

Great job

Thank you Laura! She is kind and did an excellent job.

I’m completely satisfied on a job well done in a timely manner!

Thank you!

I’ve worked with Laura multiple times now and she always does a great job, and honest, helps me get the best price for the work done. I will definitely continue to come to Bob Baker for my Jeep and ask to work with Laura each time.

Satisfied for now let’s see if there’s no issues for couples of days..

I was completely surprised to learn about the jeep having 2 batteries and Gilbert explained the fixes and we trusted his costs of repair... Plus getting a breakdown of the needs my car. Which I already set up an appointment to finish the repair work... Christina

Gilbert Was exceptional and very easy to work with!

Very good

Anthony is the best

Thanks for arranging Saturday pick up of vehicle

Thank you!

He helped get me done and back to work in time.

Gilbert was awesome! Very kind and helpful, and a true customer service professional. He went above and beyond to make my visit a very positive experience. Thank you!

Very frendly representative Laura Jimenez and good sservice over all

The staff at the Bob Baker service department has always been professional and has met our needs. Anthony has always done an excellent job getting us scheduled and getting our service needs accomplished. Thank you to the techs/mechanics for a job well done!!

Good service

He was very professional, polite and helpful. Thank you!

Laura is on top of her game! Appreciate a partnership with someone that is very pleasant to work with and knows her stuff!