Great service! I dropped by last minute and was accommodated as quickly as possible in their busy packed day! Thank you for making the best of thebsituation!
Excellent service from Laura once again
Thank you!!
Thanks for washing my car.
very efficient and polite- thank you!
As always Laura did a great job handling my service request ans keeping me informed of the status. Very happy.
Gilbert was very helpful, no problem with him. But you guys schedule WAY too many people there at the same time. The line was crazy long to drop off the Jeep for service, and no one could get to me for at least 15 minutes while I sat there. The place was jam packed. Really makes having an appointment kind of pointless and frustrating, making me not want to go there again. And we bought our last two vehicles there.
I was glad that the problem was taken care of so efficiently and quickly. I was a little unhappy that the oils and fluids that were drained out of the vehicle for the repair were not wiped off of the splash shield. At least wipe the puddled fluid off so it doesn’t blow on other areas when driving. Thank You. Eddie Grooms
The service advisor, Anthony, and the mechanic, Devin, provided exemplary service and it is for this high level of professionalism and competency that keeps me returning to Bob Baker for the servicing of my vehicle.
Well when we pulled up we were asked who we had an appointment with. We had no idea and the person looked on a paper that was hanging on the wall and said that we were supposed to meet with Sean and then walked away. He then came back a few minutes later to tell us that Sean wasn’t there and someone would be with us. Then we waited and waited and finally I asked someone that was sitting at his desk if he could help us. We were then quoted a $450 bill for the maintenance that should have been covered by Mopar. When we explained that to him he looked into and then quoted us $350. We explained that we were only there to cover the items covered by the Mopar plan and they took the car back. We picked up the car and we’re told that everything looks good. As I drove down to Cannon the check engine light was on! I understand that we only got the 30,000 miles service but I guess I also have an expectation that we wouldn’t be told that everything looked good but still have a check engine light on. I did appreciate the car wash, that was a pleasant surprise! I guess overall my feedback would be to work on customer service.
Gilbert tried to do a good job. It was the other part of my experience that was not good.
Always a pleasure to have Anthony Norton attend to the maintenance of our vehicles. His attention to detail and status updates are a welcome contrast to (sub) standards of service elsewhere.
We appreciate Gilbert and his team for ensuring a successful service of the vehicle.
Gilbert was fantastic. He greeted me as soon as I arrived and offered to help me as I was early for my appointment. Did a great job setting my expectations on how long it would take and what needed to be done. Then he kept me informed along the way and got the work done sooner! It was a pleasure working with him.
Service was fast and efficient. I really like my 2017 Fiat 124 Spider Abarth. The service was a warranty re-program for the transmission module. The service attendant found my address in the system was wrong and corrected it so now I will get future notification in a timely manner. Thanks!
Service rep Anthony did a great job again in efficiency and communication. Thank you.
I did not have the best buying experience at Bob Baker, but Gilbert in the service department was fantastic. He kept me informed and was very easy to deal with.
Anthony Norton , service writer, is always very professional and courteous. Thank you Anthony!
Excellent & professional service.
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