Personable, competent, informative....a pleasure to do business with him.
Juan is a great service adviser. So knowledgeable and friendly.
Julian went out of his way to help me out and I am very impressed with how professional everybody was.
The upselling was way too much this time. I know you have to go by the book on your recommendations, I’m not replacing my entire rack just because I have a power steering pump that needs to be topped off twice a year. If you offered real advice instead of just trying to maximize dollars per car people might come back more.
Julian is fantastic...he’s thorough and caring and I trust I am in good hands working with him.
Julian is probably one of the best employees you have working for you. So friendly and personable. Always has a smile and treats me like I matter as a customer. I dont want to take my car anywhere else
Thank you, very personable
Booked in at last minute, nice and helpful. Needed a new battery not covered by the warranty but allowed us to use a voucher so we were happy. Looked at a few other issues too, and cleaned the car for us. Very pleased. Zackery is a helpful guy.
Came in without an appointment and I was able to get my oil changed. Didn’t mind waiting, time was shorter than originally estimated.
Grateful
Zach was great. The issue wasn’t able to be duplicated by the technicians but I felt Zach tried his best to get it resolved.
Erik was excellent. Great communication and got back my vehicle in a timely manner
Your hourly rate is high.
Tanner Knapp is wonderful, he took care of me everytime I visited, and I had such good experience with him. Bob Baker should feel very lucky have such good employee who likes Mr. Knapp,
I was very satisfied with tanner. I was nit very happy that i called a left a message fir asap response and recd a call back 2 days later and they made an appt for a week later with no apology during which time the car was not usabke
I had the distinct impression that JP was doing everything he could to provide service to me and he was very knowledgeable and displayed it in handling the issues involving my service needs —Very personable and attentive—RRL
The service and representatives are wonderful. I just don’t understand how even with an appointment it takes almost 3 hours for oil change and tire rotation. I do realize all fluids are checked. We have had similar times in the past but thought it was due to not having an appointment. Do I not have realistic time expectations. If this is true maybe communication of expectant times should be shared at time of scheduling. Again service and staff are wonderful. Time is only issue. Thanks
Tanner is always great to work with. A true professional who can give his customers all of the available options for service.
JO absolutely understands the concept of service to the customer. He consistently puts that understanding into practice.
thanks to him there was no misunderstanding
Gracias
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