The problem was not fixed. We picked up the car today and the car already won’t start tonight. We’re really upset.
Brent was very knowledgeable and helpful.
Zach, did a great job taking care of my needs. He went above and beyond to make this process as easy as possible.
He was communicative, and kept me informed as the to the progress of service.
Excellent service and communication - Thank you Ron Davis!
Service was excellent and prompt. Thank you.
Excellent customer service.
Brent was professional and explained everything as it was happening. Very pleased with this vidit
quick, polite, to the point, helpful, etc.
Very pleasant service!
Julian also helped me connect my iphone to the Subaru audio-much appreciated!
Chewy was great, I enjoyed having him as my service manager
Can I tell you just how awesome Julian is?! He has the best customer service. His demeanor is calming and kind. And he really knows what he is talking about. He always takes the time to explain exactly what's going on with my Impreza. We've had an on going issue for about 6 months and Julian has done a great job doing everything he can to fix the problem and keeping me and my husband calm and informed in the process. The only thing I'm disappointed with is the actual Subaru itself. I hate this car. I have had nothing but issues with this thing since I bought it new. It has been one thing after another with this thing. And at less than 40k already needs things replaced. Subaru is known for being dependable, long lasting and best over all car and I just have not had this experience what so ever with this Subaru. But I can't say enough kind words about Julian and your service department. I have come in crying more than,once and Julian has helped me with a sweet smile everytime I pull into the dealership with a check engine light on, which is a lot. Thank you for keeping me from melting down with your understanding and knowledge.
Zach went above and beyond in helping me understand my rack and pinion gear problem. Problem solved for now!
Work was scheduled maintenance. They got me in right away and only took about 1hr 15min. Good service overall.
Julian was so nice to deal with; very friendly and explained things well.
Brent and his team are fantastic! Best service ever!!
ZAC is MUCH more engaging, thorough,persistent,and effective in keeping the customer informed and involved until effective solution than the "typical" service writer!!! Great job!
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