Great customer service by Bobby
Problem was taken care of efficiently and cheerfully. Good that you have such good employees!
Ron always provides great service, and I specifically request him each time I visit. He is knowledgeable,helpful and friendly. Thanks, Ron!
Thanks for getting it done in time
As always JP takes care of business. Let’s me know exactly what’s going on, and keeps me posted, definitely a man of his word.
Thank you, JP!
John P. Harrison
Great service advisor. Keep me up to date with my car, familiar with me and my vehicle, even knew nice details about my personal life (I just had a baby). Got me a rental when waiting was becoming an issue, and promptly informed me when my car was fixed. Thanks
Very courteous and helpful
Mostly everything was great! The only dislike was that I felt rushed when I asked for a bed cover. The dealer doesn't normally do that, and I was pleased that they worked with the Dodge dealership down the street. However, we didn't take the time to view a PDF or online selection of what the covers were. We ended up receiving the basic level Mopar cover, which is fine-grain, but I would have liked to be more deliberate in the selection. I should of insisted and the salesman should have provided the information. Not to dwell on it, I was very pleased with everything else!! 4/5 ain't so bad!! Thanks.
Mike did a good job. He was very pleasant and accommodating. With all of the repairs I had done, I should have requested a loaner car. My car was in the shop for the better part of three days. This is no way a hit Mike, just something for me to store for future reference. Thanks Mike! Please pass on to the service techicians that my car runs great!
I was greeted promptly, the service writer understood my problem and advise me to expect a phone call once the cause of the problem was determined. Just as I was told approximately one hour later I received a phone call advising me of the problem and what needed to be done to fix the problem. They also advised me that the problem was fully covered under warranty. I was also told when to expect my car would be ready for pickup and shortly before the time it was promised I received the call advising me it was ready. 100% satisfied here thank you for your excellent service.
Ron has helped me with several service appointments and he’s been great. Will continue to come back to Bob Baker just to work with him.
My front strut broke at 25000 miles and I was out of warranty by 8 months. I explained that that must be a defect. Well it still cost me $968
If I would have at least gotten 20% of labor or parts, but no
That’s disappointing and I own two Subarus
I would give my experience 85/100 due a couple of factors. First let me say that my service writer JP was polite, professional, and mostly attentive. Only mostly attentive because I specifically told him to have the mechanic look at my air and cabin filters and only replace if needed, yet the service order said I had asked they be replaced, which is not true. As a result of this misunderstanding, the filters were replaced and I was charged for them. I suspect this was not necessary because I had replaced both only 2500 miles before (according to my records); I brought this to JP’s attention when I picked up the car and went over the invoice but he said they needed replaced but did not offer to show me the old filters. I am suspicious of this exchange. Secondly, my car was returned with the headlights badly obscured by something that had be thinking they were spilled on from the battery replacement. When I pointed this to JP, he quickly took the car back to “detail” and returned soon with the headlamps clear and bright. This is a quality control issue. Despite these circumstances, I am happy with the work performed and look forward to the continued use of my vehicle.
Julian was more than willing to help and make sure I was taken care of with a great attitude. He got me in and out of there even though it was a very busy day and I showed up with car problems in the middle of the day. Wow! He is a keeper!
Joseph was professional and prompt. Will definitely return for future service.
My service tech for who helped me with my Golf & paperwork was wonderful. He made sure everything was done properly & to my satisfaction.
Thank you!!
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