Zach was great. Good listener. Over delivered
I was told that the vacuum will be done from inside the car but unfortunately when I was delivered the car it was dirty and not cleaned at all from inside.
It was disappointing , as basic vacuum was complementary and part of your service that the representative had committed.
JP was courteous, efficient and excellent to deal with. He is representative of all the wonderful service people at Bob Baker Subaru. Thank you!
Julian, as always provided exceptional service. A mechanic was able to inspect my car at short notice due to Julian's efforts. Give him a raise!
Bobby was incredibly friendly, and very knowledgable.
Great experience.
Mr Phillips was very professional and explained the next step in the process to me. He even scheduled my next appointment based on when the parts would be received.
Very professional and knowledgeable about his area scope of work.
Will and staff were great! I received excellent service despite the fact I came in at 4:30 on Friday afternoon. Thanks for helping me and servicing my car, I appreciate it!
The car is home alright, but I put $40 of gas in it as it only had a quarter of a tank, and it started to leak right away. I had to park it outside the garage as I was
afraid that it might catch fire. All the way home it smelled of gas and I had to open the windows to air it out. Apparently , your boys didn't check any further to see if they got the problems, so therefore the vehicle is home but can't go out due to the fuel leakage. Zack is trying to get approval from my Geico agent to get
the car towed (22 miles from Fallbrook) and next week is Thansgiving so I don't
believe I'll have the car until the following week.
Julien got my problem fixed and I’m a happy customer
All of the belongings in my trunk were in disarray,the cargo net taken apart, a kite was broken and my car seat had been uninstalled. It is preferable to be informed before hand, I would have removed my items to avoid the mess, inconvenience and general last k of respect for my property. Also staff could not answer any questions about the installed hitch, like towing capacity.
I wish you offered a rental service since I had to pay a lot to get my car fixed.
A new car should NOT have to have a $450 repair within months of owning it, especially a Subaru. So I thought anyways. The warranty that comes with Subaru’s new cars sells false promises. Second to that, a simple wire replacement after quickly identifying the issue should not be charged for 3-4 hours of labor when in fact it only took 1 hour!!! Ridiculous. Great way to lose trust and business. I’ll make sure this to be the last Subaru I purchase. Extremely disappointed.
I brought in my 2017 WRX for a potential oil leak inspection and J.P. and his team assessed, diagnosed, and put a quick solution together for the issue. Great work to J.P. and team!
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