Tanner was very courteous and did a great job with explaining all that they were going to be doing with my Subaru. He also brought to my attention that there was a recall on my car and that they would be taking care of it that day. Very satisfied with the quality of Tanner's work performance.
Nice people,,. Hopefully the 3rd try will get the job done. Do not have my car back as yet????
Keep up the great service
Very personable and helpful.
Julius is very knowledgeable and has the best customer service i have seen in a long time, i was ready to go to a different dealer after dealing with JP and his rudeness, what a different experience dealing with Julius. I hope you appreciate what a great employee you have????
I have been bringing my Jetta in for service for a long time. I have been thoroughly pleased with Bobby. I always use him as my service adviser unless he's unavailable. He's friendly, knowledgeable and honest. What more could you ask for!
Today’s visit went very well. It was great to meet Carlos. He took very good care of us! Thank you.
Very helpful and knowledgeable.
Bobby was very thorough with my service and the explanation of it. He’s a great employee. I will always request him!!
Julian was great. The only thing that was disappointing is that the car wash , even though courtesy, was poor.
Julian was very personal and friendly
Provide very good feedback and communications.
Julian is top notch and knows what customer service is. He is the primary reason I trust the service at this facility. I would give him a 10/10 for customer service.
Tell Joseph not to be so upset/defensive when greeting guest upon checkin vehicles. My vehicle was due for a service recall, and his first response to me was "we have 17cars ahead of yours I don't know if I can take you in". I was there for a very dangerous service recall on the car for my wife. I believe moving foward he would be better of not responding so quickly, and taking time to gather information, talk to his superiors, and then respond. His demeanor in the beginning is very rough. Otherwise, thank you for taking care of my wife's car. I truly enjoy when Will takes care of me when I show up.
I was expecting my vehicle to be ready after 2 1/2 hours but it wasn't ready till about 4- 5 hours later.Bummer for me .
Zach was so kind, knowledgeable, and helpful!
Zach does an amazing job with his customers and provides them with a very professional and personalized experience. This helps ensure a high level of customer satisfaction. He’s an asset to your service department.
I asked for feed back on tires, which should include the thread. The information was not written nor provided on the report, also in all my visits with VW service I always had a measurement of the break pads. Which is a basic, and shouldn't be requested. I will have to go elsewhere, since Subaru service is a la cart for anything basic knowledge.
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