Absolutely fantastic service once again! We are always well taken care of here and always in a professional but welcoming manner. Zach Lanfesty took ownership of the case and handled it to my 100% satisfaction. He is friendly and knowledgeable and set everything up with green leaf rental to make it seamless. Also when I came in to swap my rental for an in house rental, he made sure I had a car that suited my needs for the time being. Zach is an excellent and valuable representative of Bob Baker Subaru and deserves a raise! -Ping and Vivian
Once again, Julian went above and beyond with customer service. My experience exceeded expectations. He’s a wonderful communicator, super friendly, and a valuable asset to the Subaru team. I know I’m in good hands when I see him.
Julian got straight to the point. Very professional and communicated well. Will definitely come back to him.
Julian was kind, professional, and kept me informed of estimated service completion.
Zach is thorough, competent, and importantly, trustworthy.
Nicest most compassionate professional help I have ever received there! Thank You Bobby for getting my tire fixed after 6 tries at other places! Need to correct vehicle type as a 2017 Golf not Jetta. (Not your fault) that’s just what my previous calls were on! I will come back and thanks again for easing the stress of flat tire and indicator!
The representative did not keep me updated and I had to call to find out about my vehicle. I dropped my car off at 7:50am with an appointment and the car was not ready until after 5:15 pm.
JP is a great person and really takes care of me and my car's needs. Thanks JP !!!
Carlos was honest and accurate about when he could fit my car in, and considerate in arranging for a shuttle for me—and he fixed the problem with my Crosstrek. Great service even as busy as they all were. Thanks Carlos!
Thank you so much, a FANTASTIC experience at Bob Baker BW today!
Top notch service and good communication.
Bobby was a true professional and and I felt he really cared about the issue I came in for. He explained everything thoroughly and made sure my car was completed in a timely matter.
Thank you for the service and loved the guy who helped me- he was from Chicago and I really trusted him!!
Zach is very knowledgeable and went out of his way to give us top service. He is a valuable employee.
JP is awesome! Great to work with.
I appreciate all the help i got from JP and how smooth everything went. Subaru of america was also very helpful. Hopefully car doesn't leak anymore and I'll definently be fully satisfied. Thanks again to bob baker for having great customer service.
Zach is a true asset to your organization. He is smart, friendly, and extremely knowledgeable. This is my second service appointment with Zach and I could not be happier. Zach is a talented professional who represents the best of your dealership.
He was friendly, professional and gave me an accurate wait time.
Yes, Zachary is a very attentive and capable person. It was a pleasure to work with him.
Jack
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