Excellent customer service. As always. JP and Cole Freeman are assets to the company. Great guys. Looking forward to my next visit with the outback wagon.
Darius was friendly and accessible. He did a fine job.
I previously answered and commented. Excellent employees. Tanner and Julian
Bobby Reynolds provided an amazing service and experience. He informed me and advised me about the other services my car needed without being pushy. Only reason I didn’t get them done today was because of time in my part, but will schedule time in the next few days with Bobby to complete that service.
Costa H
I understand that the courtesy vehicle might take a long time to arrive and can be unpredictable. But the degree of indifference I received this morning from multiple people at Subaru was baffling. And unfortunately, this is not an isolated incident. I called to check on the status of the vehicle and after being on hold for 20 minutes, I was met with an unusual level of distain. I was given the impression that I should just be grateful that courtesy vehicle program exists. Regardless of how long it might take. I get that it was busy. I get that I’m not the only customer. But I do feel that it could have been handled with a higher level of professionalism and grace. The lesson I’ve learned is to never rely on the courtesy vehicle. And not expect that my concerns be met with even the slightest bit of understanding.
Super helpful and kind. Thank you for the great customer service as well you guys rock!!!
He was absolutely wonderful. So attentive and explained everything. Such a pleasure to meet him.
Great person and communicated with me as things came up
Thanks
Pleasant, polite young man. Answered all my questions and explained the results of my car’s service tests.
Bobby stayed in touch with me via phone and email so I felt very well taken care of—
Thank you!!
Debra ****
Friendly and professional. Prompt service much appreciated
I dropped my vehicle off and was very pleased with the customer service. I asked to have an oil change and my tires rotated. I was asked if I wanted a complimentary car wash, like I have with my many visits to this dealership, which was awesome. I asked for a shuttle to go to 24hr fitness off of Laurel Tree Ln, and was accommodated. When I returned to retrieve my vehicle, I had to wait an additional 30 minutes or so (2hrs total), but was not an issue as I was not in a rush. When my vehicle was finished, I noticed several spots all over the vehicle. I also noticed the interior was not vacuumed, which was unlike my usual services at this dealership. My overall good experience was good, but I was not impressed with the complimentary car wash this specific visit.
JP was very helpful in getting my car serviced. He was more polite and helpful than other services members on staff that I dealt with that day. Thank you!
Took a while longer than quoted
Zach took the time to carefully explain the problem and the remedy. I appreciate that he was so patient with me.
Darius was thorough, efficient, timely and kind!! Thanks for the wash too!
Thanks to William my car recieved great and efficient service. I Will be back for my next service. Thanks again!
He did a great job! Thank you
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