Working with Tanner was great - he definitely made every effort to be sure I was happy with the service. In fact, all the employees were friendly and helpful. Thank you.
Only issue was I was told the vehicle would be washed as well and it was not. Other than that happy with service
Will was courteous and on time
I was very satisfied by the knowledge & curiosity of Mr Perez.
Did a great job explaining the service procedures and kept in contact to let me know the status of my car.
Friendly and great service. Thanks!
Erik was wonderful to work with.
The work done on my cross trek went great. It runs like new and looks like new ;). I’ve never had any complaints going to Bob Baker Subaru for service and buying. Customer service and maintenance is best. Thank you Erik!!
Everyone was very nice and accommodating.
I will def be back
Super nice and helpful! Very knowledgeable and was even helping me strategize for the future!
Both Bob Baker VW and Hyundai (I also have one of those) have a noticeably less efficient service process than Toyota of Carlsbad. Your people are great but ToC's process is so much more efficient. You should study what they do.
He did exactly what he said he would do, in the time he said it would get done. I really appreciate his accuracy and willingness to complete the work properly No complaints here. Thanks very much!
Erik was very polite concise and straightforward with his time estimate.
Thank you Erik.
I was pleased with the quick and efficient service today.
Joseph “JP” went above and beyond to help make sure my Subaru was taken care of. I was past due for a tune up and the oil light had been on. I planned to come in this Thursday for an appointment, but needed my car sooner for a last minute work request. JP answered all my questions through email, set up my new appointment ASAP, met me that morning and had the car ready in no time. He also quoted me for future repairs so I’m prepared next time around. Thank you for your fantastic service!
Just a suggestion...
When asked when the vehicle will be done, I might suggest the old adage “under promise, over deliver”.
Zack and Service angry Norm and Norm’s wonderful assistant Jamie never cease to amaze me with how hard they work , striving to meet and exceed the needs of Bob Baker Subaru owners.... and especially me ????, LOL . They are the best of the best! Many thanks !
Zachary was so friendly and informative, you are lucky to have him as an employee.
Great Job,Tanner was super to work with !!
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