Everything was great (no coffee but I understand) - I just wish I had asked to replace the rear windshield wiper blade - otherwise, all was fast and efficient
Thanks
Julian was incredibly personable, professional and knowledgeable. He delivered prompt service with a smile even with everything the world is currently going through.
Extremely pleased.
JP was very considerate, understanding and knowledgeable about my Subaru. He went over the top to provide stellar service!
I am a manager of a customer service team working in IT. I was head hunted by my employer because of my customer service skills and management. It takes a good bit to “impress” me. JP impressed me. A huge “Thank you” goes out to JP!
Great customer service. Keep up the good work.
We were totally satisfied with our representative. However we were highly disappointed in the lack of safety precautions in view of the corona virus crisis. Nobody was wearing gloves. The inside of our car was not wiped down with any disinfecting wipes and none made available to us. We had to use our own which fortunately we keep on hand.
Very professional and attentive. I'm a happy customer
Zachary was very informative to our needs, He explained this recall very well, Thank You. He is a very good Employee of yours ????
Will was great! Honest and thorough. And kept us updated on status of car. I’ve been to other dealers (Porsche and Bmw and Lexus ) Where WE had to call for updates. Thank you for excellent service.
I moved here from Santa Monica (LA, Ca), 2018. I was happy at Herman **** i Encinitas but they closed temporarily. I was worried that I couldn’t find the same service elsewhere. But, Tanner and everyone at Bob Baker in Carlsbad, was amazing. I felt SO VERY taken care of. Even with the COVID quarantine in place, things were comfortable and safe. Protocols were in place and adhered to. I work in luxury customer service, and have a very high expectation. May I say it we exceeded. Great job guys! I will be back to you
Tanner let me know how long it might be for my vehicle (1hour) and he was spot on. Thank you
Thanks for always keeping my car running right
I filed a complaint with the corporate offices. You sold me a certified pre owned car with bald tires. Brought it in, and was told it was fine. Then Midas confirmed the tires were 2 MM.
I have no trust in your dealership and will share my experience with my community
Everything completed as promised!
Friendly and knowledgeable.
Thank you for the prompt service and constant updates regarding the car!
Excellent service in this challenging time.
Jillian made everything so easy. Thank you so much!
Julian was personable and professional. Pleasure to work with.
The person was nice to me, that's not the problem. Could not fine what is was wrong with my Subaru :(
Top notch and JP was professional af! Good all around! Thanks all :)
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