Bob Baker Volkswagen Auto Repair Service Center

Zach was fantastic with his help. It took me years to diagnose my compressor and he ended up figuring it out to be able to fix my AC. He was communicative through it all via phone calls and email and was great throughout the whole process. 10/10 rating. Pay this guy more!!

He was prompt, courteous and clear.

Julian is a beast. Great customer service!

Very nice and helpful

He was excellent!

Erik did a fantastic job !!!!!!!!

Would recommend service from here... Great service... Very happy thank you so much JP

When dropping off a vehicle for service, Waited for 10+ minutes and one person said they help me after they were finished. Many employees walked by and didn’t even look me in the eye or seem to acknowledge that I was waiting to be helped. Plus there were three employees sitting in the office just watching me standing and waiting. Once the first person was free he asked what I needed help with, only to find out that I was dropping to car off for a recall and he couldn’t help me. So then he had to go find the one person who could help which took another 5+ minutes. The most annoying this was this recall centric employee had already walked past me 3 or 4 times with the original waiting. It seems to me that if there was a bit more general support and triage upfront it would help make the entire process more efficient and enjoyable for everyone involved. If the employee that handled recalls knew I was waiting for him, I think he probably would have helped much sooner, and once he did help he was just fine and I have no complaints about him. I’d say overall it took much longer than it needed to, it didn’t seem like any of the employees, except the two, actually cared about me and wanted to see what I needed help with.

Zach was amazing he was professional but yet personable I would come in to have my tires filled with air if he was going to take care of me he’s a good really appreciate his time during the virus scare Did he is there to help people with nut work at all everybody there at Subaru is outstanding

Zachary was very helpful and kept me informative thought out the process while we wait.

Amazingly wonderful service experience. Thank you for the Pickup/delivery service for safety recalls during this pandemic.

Fast and easy service, very welcoming.

Excellent service!

Thank you for your service during this time!

Brendan was friendly, professional and courteous. A pleasure to meet and excellent member on your staff! Thank you. Ken H

Awesome customer service as usual! Thank you!

Loved working with him

very nice customer service i liked the way he helped me and finished my car just how i wanted it thank you bob baker team keep up the good work

pick up and deliver was great. would love it if this were a regular part of your service.

Tanner was great!