My car was completed and I went in to pick up as scheduled at 730 this morning and it could not be provided to me as it was blocked in by another car and no one could find the keys to move the car so I could get my car.
So I had to wait 35 minutes and take a loaner. Not a good experience.
I have left two messages and requested they bring the car to my house and take back the loaner. No call back. It’s 900 at night.
I don’t think it was the service advisors fault but he should have called me.Back as I left messages around noon and at three. How long should I keep the loaner?
I thought Erik was very friendly, courteous, and respectful. He answered all of my questions about COVID procedures and gave me an estimated time my car would be finished. Later he called to update me that everything looked good and my car was ready. When I arrived at the dealership, someone else assisted me, but while I was waiting for my car, Erik stopped by to personally greet me, make sure everything was good, and thanked me for stopping in. Great customer service today. He is the best!
Excellent and timely services!
Julian, thanks so much. Great service!
Thank you. The customer service there has been amazing from the first time I went there. And I feel like it gets better each time as well. Lookimf forward to the next time!
Great customer service. Thank you!
I got my car serviced here and it was a great experience. Tanner Knapp was my advisor and he was amazing. He had great knowledge and was a complete professional. I will come back here again because of him!
Friendly and communicative
JP is the BEST. Great personal service, was polite and professional and completed our requested services on time and as we wished! Will definitely recommend JP to my friends!
JP has always giving me the best service, he is knowledgeable, and courteous service. I always look for him when getting me car serviced. Thanks JP
Everything was taken care of in a very timely manner.
Answered my questions, relieved my concerns, finished early.
Joseph went above and beyond to get the airbags replaced in my Subaru in record time.
Completely exceeded my expectations. Staff were friendly and helpful. Thank you!
J D was very knowledgible and no nonsense. Straight to the point and got the job done. I am extremely pleased with his service.
Great Service!!!! Thank you.
Having paid the invoice there is an excessive waiting period before the car is brought around. Not just this time, I have noticed this in previous visits.
Will was extremely helpful and explained everything through and through. The service was great! Much better then any other VW.
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