Colton and Eric are great at your Express desk
Colton was very friendly and relaxed, he provided excellent customer service.
Colton was awesome! From check in and addressing my needs, putting my auto into the right service system (quick, expedited) to calling me when service was complete, and having it ready for checkout when I arrived. He was a pleasure to work with and I will ask for him by name upon setting my next service. Amy in scheduling was great as well. She worked me in as I was under a time crunch. Terrific! Thanks Bob Baker!
Colton was awesome! From check in and addressing my needs, putting my auto into the right service system (quick, expedited) to calling me when service was complete, and having it ready for checkout when I arrived. He was a pleasure to work with and I will ask for him by name upon setting my next service. Amy in scheduling was great as well. She worked me in as I was under a time crunch. Terrific! Thanks Bob Baker!
Excellent Service. Thank You.
Took over 2 hours for an oil change.
Zach was very kind and thorough
Tanner Knapp went above and beyond for me! He was super friendly and transparent. When I came back for a quick reflector fix, I was in and out in 20 minutes. Great experience!
Thank you for what you do
Good customer service. Good attitude. And very informative.
Will has been my adviser for several months and he always delivers outstanding service to me. He listens carefully to my service issues and has a great habit of repeating the issues back to me to ensure that nothing is misunderstood. I very much appreciate his diligence.
I appreciate that he was able to fit my car in without securing an appointment. He's always happy to accommodate me. Thanks, Will.
Tanner does an excellent job. He greeted us when we first pulled up and provided informative advice about the nature of my scheduled service. I had considered abandoning Bob Baker Service due to difficulty in scheduling an appointment for at least the last two months, but Tanner might have changed my decision. Thanks again.
Very well done Colton. You were informative with great communication skills and polite I felt like a valued customer. Thank you
I don’t think it’s repaired.
Everyone was very friendly and helpful. I’ll be back again.
Couple things that could be improved:
The service did take quite a bit longer than I thought it would (2 hours vs 1 hour). Also, tire pressure was adjusted to the baseline 33/32psi - though I have tires on my car with different requirements. Not a huge deal but it’s little annoying to have to go fill them back up to the required psi. My suggestion would be that if Subaru is only able adjust psi to factory defaults, then they should ask if that service is requested by the owner before doing it.
JP aims to please! He’s polite and totally cares about my car and me. I’ve been a Bob Baker customer for 20 years and have worked with only two service advisors, JP and Molly Mesler. Both of these individuals have made me a believer in going back to the dealer for service. Keep up the good work.
Zach was wonderful and very helpful. The man needs a raise!!!
Very good service experience.
Took care of everything requested
and excellent communication!
the work seems well done and everything was very clean and safe. but my appointment was unknown even though I confirmed it, and it took about 90 minutes which seemed excessive, even delivering the car once done took a long time. Things seemed very overwhelmed. Well, I will have 3 more opportunities to experience your services
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