Chad, saved the day for us. We were stranded in Carlsbad with a bad transmission and needed to get back to Utah. He found a replacement and got it all done in one day. He went above and beyond for us. A miracle worker. Thank you for such and incredible experience.
I believe $500 in labor is high, we had an appointment and still had to wait
For the service guys to return from lunch?
Thank you so much for all the detalied attention!!
Both Brendan and Zach have phenomenal customer service. I live an hour away but am coming back to them again next Friday to finish the work bc they are that good!
Top rate service. Tanner is awesome.
Job not completed when I was advised that it was done - you’ve had my car for about 4 hours... now you want it again to fix something that I was told was all good?! Would you be completely happy?
I love bringing in my car to Bob Baker Subaru. I totally trust Tanner to do right by me. So glad y’all are open during this weird interlude in time.
Quick, professional service and information
Colton answered all my questions. Excellent service.
Tanner was incredible!!!! Best service I have ever received at a dealership. I thought he was the manager from his immense knowledge and making things so smooth and easy.
I was able to get in and out quickly. With good service and communication. Keep up the good work!
Julian took care of the problem with my sons car as he always does. Great job Julian!
Bobby was great at setting expectations on the appointment and delivered on what he said!
I was told it would be roughly one hour, and I sat and waited for nearly 3 without a single update, or the car wash that was offered. I did receive great customer service from Colton who offered to have the car washed as well. Just overall, didn't have a pleasant experience compared to previous visits where I was updated on the progress.
Took to long to fix my car. And I was made promises of when my car was gonna be ready. But at the end u was satisfied with my car.
JP is ALWAYS a pleasure to work with! So happy to have serviced my Crosstrek and now my new Forrester with JP and Bob Baker Subaru!!
Was a pleasure. Thanks Tanner!
Colton is very helpful and easy to work with
Mr. Carrasco was very professional, and knowledgeable in answering all my questions.
He made my visit a pleasure. It was appreciated.
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