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Real Reviews From Verified Customers

Service Center Review Summary

5 star 7376 reviews 69%
4 star 2230 reviews 21%
3 star 236 reviews 2%
2 star 422 reviews 4%
1 star 445 reviews 4%
Review Us
Jennifer M.
5 out of 5
2/27/2025
Thomas is always awesome and knows how to provide great customer service.
Richard O.
5 out of 5
2/27/2025
Real satisfied with the service experience
Marisela A.
5 out of 5
2/27/2025
Always great friendly service
Candice S.
5 out of 5
2/26/2025
Thomas in quick lane always goes above and beyond to help me…. Highly recommend him as a service advisor
Arturo A.
1 out of 5
2/26/2025
I took in my 2005 Ford excursion to get a key programmed. I was my husband was told it was gonna cost $260 but when they couldn’t do it at the time they thought they would they were charging me $1385. I think that price is a little ridiculous. Also, my two remote controls were working perfectly fine when I left the house so then they said they had a program one of them which they were charging me $115 when they already worked when I left there and I had to come back because the one that one of the controls were not working so no I was not satisfied this time. I’ve never had a problem there
Lorrie S.
4 out of 5
2/26/2025
Had to wait for truck recall fix. It was quick and the lounge was comfy!!
Renia S.
4 out of 5
2/26/2025
Mike and his team took great care of picking up my car and fixing the tire and getting the car back to me.
Basilio M.
5 out of 5
2/26/2025
very satisfied thanks for the service.
Ann R.
5 out of 5
2/26/2025
Great communication and customer service
Federico V.
5 out of 5
2/26/2025
Very professional and Exelent work
Raul P.
5 out of 5
2/26/2025
Carlos kept me up to date during every step of the process in getting the service completed on the vehicle. Great communication!
Timothy B.
4 out of 5
2/25/2025
I’ve been getting cars maintenance done here for years, and as usual, I can’t say enough about Thomas. He makes sure I’m taken care of to the point that when I call, I request to speak to him, and it’s also to the point that as soon as he hears my voice, he knows who I am which I think is great. I bought a convertible Mustang here years ago, because I had a great experience with the service when it comes to maintenance, and since then I’ve brought 4 other cars here, and not one issues, only positive experience, which all have been mostly through Thomas. I think it’s about time to move him up the ranks, because he’s been working there for many years, and an asset to Raceway Ford. What are you guys waiting for? He should be running Quicklane!
Daisy M.
5 out of 5
2/25/2025
Great service. Efficient, thorough work. Convenient payment methods. Will definitely come back for my future repairs/services needs.
Karen H.
5 out of 5
2/25/2025
Great
Jose S.
2 out of 5
2/25/2025
Feel that a diagnostic was not done on my vehicle that they based their diagnostic on the previous history of the vehicle they dont care because its not their car cuz if it was guaranteed i would pf foun the actual problem no a duplicate
William A.
5 out of 5
2/25/2025
They always treat me well there
Maricela F.
5 out of 5
2/24/2025
Thank you Javier for a great service..
Nicholas R.
5 out of 5
2/23/2025
Friendly and quick service, will definitely be coming back
Darrin L.
5 out of 5
2/23/2025
Thomas and Javier are great! They both deliver excellent care and customer service!
Weijun H.
5 out of 5
2/23/2025
Thomas Fraser is great service advisor, who explained the details of the service that was need.

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